Warranty Coordinator

Boynton Beach, FL - USA

Monthly Salary: Not Disclosed

Posted on: 16 hours ago

Vacancies: 1 Vacancy

Job Summary

The Warranty Coordinator is central to our operations primarily responsible for scheduling and coordinating repair services with homeowners. Acting as the primary point of contact for warranty-related issues they utilize our team of service technicians to ensure timely and efficient repairs. They handle all communication with homeowners regarding these appointments ensuring clarity and satisfaction. Additionally they manage warranty tickets fostering strong relationships between the company builder clients and homeowners. Their role is crucial in ensuring consistent high-quality customer service and maintaining our companys strong reputation.

Requirements

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

- Schedules and coordinates repair services with homeowners using in-depth knowledge of the companys warranty policies and procedures. This task is the most time-consuming and requires excellent organization and communication skills.

- Serves as the primary point of contact for homeowners regarding warranty-related issues. This involves clear and effective communication to ensure homeowners are fully informed and satisfied with the process and solutions offered.

- Manages warranty tickets keeping track of all warranty tickets and their statuses and ensuring they are processed and resolved efficiently according to established company procedures.

- Utilizes subcontractors effectively for services ensuring optimal use of resources and timely completion of all repairs.

- Maintains strong relationships with builder clients and homeowners through effective communication and excellent customer service. This includes addressing any concerns promptly and working to resolve any issues to the clients satisfaction.

- Regular and reliable attendance.

SUPERVISORY RESPONSIBILITIES

none

EDUCATION EXPERIENCE & QUALIFICATIONS To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

-High school diploma or GED diploma or six months to three years related experience and/or training or equivalent combination of education and experience.

-Proficiency in Microsoft Office Suite.

-Professional attitude and appearance.

-Solid written and verbal communication skills.

-Ability to be resourceful and proactive when issues arise.

-Excellent organizational skills.

-Multitasking and time-management skills with the ability to prioritize tasks.

-Customer service attitude.

-Ability to work in a team environment.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to sit at computer monitor for long periods throughout the day.

Must possess the ability to reach with hands and arms; to move among and between offices; to handle mail and documents; to sit stoop kneel and crouch; to lift and move up to 10 pounds; to see well enough to discern differences in quality of documents and files.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

General working conditions

Office environment

OUR BENEFITS

Health Insurance (Medical Prescription Dental and Vision)

Life Insurance

Disability Insurance

Paid Holidays and Time Off

401(k) Plan with company matching

Artisan Design Group is committed to a policy of equal employment opportunity for applicants and employees. It is the policy of Artisan Design Group to apply recruiting hiring training promotion compensation and professional development practices without regard to actual or perceived race color religion sex (including pregnancy sexual orientation and gender identity) national origin age (40 or older) disability or certain classifications based on genetic information or any other characteristic protected by federal state or local laws regulations or ordinances.

We are committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need any assistance at any point in the application or hiring process due to a disability and you need accommodation please email Please do not use this email address for any other questions. Only inquiries regarding accommodations will be addressed.

Required Experience: