Online Chat Specialist
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Job Location:
San Bernardino, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Responsibilities:
- Engage with customers through online chat to provide information and assistance regarding financial products and services offered by FDR Financial Group
- Respond promptly to customer inquiries and resolve any issues or complaints efficiently
- Provide personalized customer service and build strong relationships with clients
- Collect and document customer information accurately in the system
- Stay up-to-date on product knowledge and industry trends to provide accurate information to customers
- Collaborate with team members to ensure a seamless customer experience
Essential Qualifications:
- Excellent written communication skills
- Customer-oriented approach with a high level of professionalism
- Ability to multitask and prioritize in a fast-paced environment
- Strong problem-solving skills and attention to detail
Desired Experience:
- Minimum of 1 year of experience in customer service preferably in online chat support
- Knowledge of financial products and services is a plus
Salary & Benefits:
The salary for this position will be competitive and commensurate with addition the company offers benefits such as health insurance retirement plans paid time off and professional development opportunities.
Key Skills
- IT Help Desk
- IT Business Analysis
- Interior Fit-Out
- Legal Operations
- Airlines
