Sales Operations Manager
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Job Summary
About Wolt
At Wolt we create technology that brings joy simplicity and earnings to the neighborhoods of the 2014 we started with delivery of restaurant food. Now were building the delivery of (almost) everything and youll find us in over 500 cities in 30 countries around the 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isnt always easy but its definitely exciting. Here youll learn more build more and ship more than in most other companies. Youll be challenged a lot but also have a lot of fun on the way. So if youre a self-starter with drive and entrepreneurial spirit this could be the ride of your life.
At Wolt were on a mission to make cities better places to live by connecting people with great local restaurants and stores. We work at the intersection of technology data and strong local partnerships and we move fast learn constantly and have a lot of fun along the way.
In Norway Wolt is live in 58 cities and were just getting started. Food delivery was the beginning. Today our platform connects people with everything from groceries and cosmetics to flowers books electronics toys and more.
As we continue to grow were looking for a Sales Operations Manager to help drive excellence structure and scalability within our SMB sales organisation in Norway.
What youll be doing
As Sales Operations Manager youll play a central role in improving how our SMB Sales team operates scales and delivers impact. Youll report to Cecilie Moseng Head of Restaurants and collaborate tightly with the sales team and multiple local and global stakeholders to ensure we meet our strategic objectives in the Norwegian market.
This role combines project management analytics process development and stakeholder collaboration. Youll lead key initiatives across launches and expansions provide decision support to sales leadership and ensure we have strong tools data and processes to support best-in-class sales execution.
Your day-to-day will include
- Leading project management for city launches expansions and major commercial initiatives
- Driving market and competitive insights to support selection and go-to-market decisions
- Owning dashboards and performance tracking across selection operations and customer KPIs
- Coordinating cross-functional execution removing blockers and ensuring high-quality delivery
- Providing analytical support for strategic budget and headcount planning
- Supporting Sales Team Leads with data-driven operational insights and decision support
- Monitoring selection performance identifying gaps and supporting portfolio development
- Owning merchant support processes including contracts renewals and amendments
- Ensuring SLA compliance and acting as the operational link between Sales Onboarding and Account Management
- Driving CRM excellence data quality and selection intelligence in collaboration with global teams
- Supporting training change management and implementation of new tools and processes
Our humble expectations
- 35 years of experience in consulting operations project management sales operations or similar roles
- Proven experience leading cross-functional initiatives and influencing stakeholders without direct authority
- Strong ability to structure processes analyse data and turn insights into action
- Hands-on experience with CRM systems such as Salesforce or Pipedrive
- Strong skills in Excel dashboarding tools and analytical environments
- A proactive solutions-oriented mindset comfortable working in a fast-paced and sometimes ambiguous environment
- Experience working in matrix organisations
- Excellent communication skills in both Norwegian and English
What we offer
- A centrally located office in the heart of Oslo
- Complimentary lunch coffee drinks and fresh fruit
- A supportive social culture with regular team events
- Wolt employee discount on orders
- A rapidly growing tech company with opportunities for local and international career development
- An international dynamic team with a flat hierarchy and start-up mindset
- Strong focus on learning development and professional growth
Next steps
If youre excited about driving operational excellence working closely with commercial teams and making a real impact in a high-growth environment wed love to hear from you. Click below to apply and lets start the conversation.
Our Commitment to Diversity and Inclusion
Were committed to growing and empowering a more inclusive community within our company industry and cities. Thats why we hire and cultivate diverse teams of people from all backgrounds experiences and perspectives. We believe that true innovation happens when everyone has room at the table and the tools resources and opportunity to excel.
Required Experience:
Manager
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
Wolt is a Helsinki-based technology company with a mission to bring joy, simplicity and earnings to the neighborhoods of the world. Wolt develops a local commerce platform that connects people looking to order food, groceries, and other goods with people interested in selling and deli ... View more
