Assistant Service Coordinator
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Job Location:
Anaheim, CA - USA
Monthly Salary:
$ 19 - 20
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
This is a temporary assignment not to exceed six (6) months designed to provide additional support to the Service Department. The Assistant Service Coordinator will assist with dispatch functions service coordination and warranty administration to support daily operations and service delivery. Upon conclusion of the assignment the employee will return to their regular position unless otherwise communicated in writing.
Essential Duties and Responsibilities:
Assistant Dispatch & Scheduling Support
- Assist with technician dispatching and daily job scheduling to support service demand
- Monitor schedules service boards and technician availability; adjust assignments as directed
- Communicate job assignments updates and changes to technicians in real time
- Track technician status arrivals and job completions
Service Coordination & Customer Support
- Support inbound service calls emails and service requests
- Collect and verify service information including customer equipment and service history
- Provide appointment confirmations and ETA updates to customers
- Escalate service concerns or scheduling issues to leadership as appropriate
Warranty Administration
- Assist with the preparation submission and tracking of service warranty claims
- Verify warranty eligibility and required documentation
- Communicate with vendors and manufacturers regarding claim status
- Maintain accurate warranty records and supporting documentation
Administrative & Operational Support
- Create and update service work orders and related documentation
- Ensure accurate data entry in service management systems
- Coordinate with Parts and Service teams regarding parts availability
- Support reporting and administrative tasks related to service activity
Qualifications
- High school diploma or equivalent
- Prior experience in service coordination dispatch administrative support or warranty processing
- Strong organizational skills with the ability to manage multiple priorities
- Proficiency in Microsoft Office and service management systems
Preferred:
- Dispatch or scheduling experience in a service-based environment
- Familiarity with warranty administration processes
Temporary Assignment Terms:
- This assignment is temporary and expected to last up to six (6) months
- This assignment does not guarantee a permanent position or change in job classification
- Compensation schedule and overtime eligibility will remain consistent with the employees current status unless otherwise specified in writing
- Duties may be adjusted based on operational needs during the assignment
- The Company reserves the right to end the temporary assignment early or extend it within business needs subject to applicable law
Success Indicators:
- Improved scheduling efficiency and service coordination support
- Accurate and timely warranty claim processing
- Positive internal and customer communication
- Consistent documentation and administrative accuracy
Required Experience:
IC
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
About Company
Motive Workforce Solutions is a technical recruiting firm that specializes in project-based placements. Contact our recruiters today.
