Computer Support Analyst 1

Seattle, OR - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Job Description

The Computer Support Analyst I will support the on-site IT operations of the Institute for Protein Design (IPD) providing day-to-day technical support for desktops laptops lab equipment and connectivity to the IPDs data center infrastructure. This position is responsible for responding to tickets from IPD members deploying and maintaining IT equipment in office and wet lab environments and coordinating with IPD staff and external vendors with equipment setup. Additional duties include A/V support for presentations documenting procedures and instructions and training end-users on accessing the IPDs IT resources. The position will also require travel between IPD sites on UW main campus and an off-campus location in SLU.

This role will also assist IPD IT in data center operations primarily deploying new equipment as it arrives. While the primary focus of this is on-site technical support the position will have exposure to data center operations within a high-performance computing environment. Candidates with experience in or interest in learning IT infrastructure operations in academic research environments are preferred.

DUTIES AND RESPONSIBILITIES

Support IPD-wide IT operations (60%)
- Deploy maintain and support desktops laptops and printers
- Troubleshoot connectivity between devices and networks
- Respond and act on tickets and requests
- Track and manage IT inventory and equipment
- Setup equipment for IPD members wet lab instruments and new hires
- Provide end-user training for IPD IT resources
Assist IPD IT with data center operations (20%)
- Unbox and rack new servers and server hardware
- Troubleshoot connectivity issues between on-site systems and data center infrastructure
A/V tech support (10%)
- Provide technical support for seminars and meetings as needed
- Simple editing of recordings
Document issues resolutions and procedures (10%)

Minimum Requirements:

Two years of experience in programming or computer support services of a technical nature.

Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements such as a license certification and/or registration.

Additional Requirements:

Ability to lift and move equipment over 50 pounds
On-site presence during standard business hours
Ability to travel between business sites as required via public transportation or University of Washington vehicles
Familiarity with Windows Linux and macOS
OS installation and imaging on desktops and laptops
Hardware troubleshooting (desktops laptops printers)
Basic network troubleshooting including services such as VPN DNS and printing
Ability to follow and create technical documentation and procedures
Customer service mindset

DESIRED SKILLS & EXPERIENCE

Associates degree or equivalent experience
Understanding of networking fundamentals (IP DHCP DNS VPN)
Experience with imaging and deployment tools such as Ansible
Familiarity with terminal command line or PowerShell and CLI tools like SSH
Scripting experience with Bash PowerShell Python or similar languages
IT support in academic or research environments and vendor-managed systems
Experience working with directory services such as Active Directory or LDAP
Exposure to data center environments and server hardware
Basic understanding of virtualization technologies (QEMU Incus)

Compensation Benefits and Position Details

Pay Range Minimum:

$60336.00 annual

Pay Range Maximum:

$81240.00 annual

Other Compensation:

Benefits:

For information about benefits for this position visit Shift (United States of America)

Temporary or Regular

This is a regular position

FTE (Full-Time Equivalent):

100.00%

Union/Bargaining Unit:

SEIU Local 925 Nonsupervisory

About the UW

Working at the University of Washington provides a unique opportunity to change lives on our campuses in our state and around the world.

UW employees bring their boundless energy creative problem-solving skills and dedication to building stronger minds and a healthier return they enjoy outstanding benefits opportunities for professional growth and the chance to work in an environment known for its diversity intellectual excitement artistic pursuits and natural beauty.

Our Commitment

The University of Washington is committed to fostering an inclusive respectful and welcoming community for all. As an equal opportunity employer the University considers applicants for employment without regard to race color creed religion national origin citizenship sex pregnancy age marital status sexual orientation gender identity or expression genetic information disability or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process contact the Disability Services Office at or .

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.

Required Experience:

Job DescriptionThe Computer Support Analyst I will support the on-site IT operations of the Institute for Protein Design (IPD) providing day-to-day technical support for desktops laptops lab equipment and connectivity to the IPDs data center infrastructure. This position is responsible for respondin...