Patient Representative (Front Desk) University (46755)
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Job Location:
Charlotte, VT - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Why Join CEENTA
CEENTA is the premier eye ear nose and throat group in the Carolinas. Youll join a supportive missiondriven team committed to providing exceptional patient care and a collaborative clinical environment.
CEENTA is seeking a friendly professional and detaildriven Patient Representative (Front Desk) to provide exceptional customer service and administrative support to our busy clinical offices. You will guide patients through the checkin and checkout process manage appointment scheduling verify insurance and support clinic flow while upholding CEENTAs standards of compassionate patient care
What you will do:
- Welcome and check in patients; ensure efficient and courteous patient flow.
- Verify and enter patient demographics and insurance information in the EHR.
- Schedule reschedule and cancel appointments.
- Operate a multiline phone system; monitor and return messages promptly.
- Process checkout collect co-pays and balances and help patients understand statements and payment plans.
- Assist patients with kiosk usage and resolve appointment report errors.
- Maintain work queues and index documents into the EHR.
- Keep lobby and patient areas clean and organized.
- Support clinical teams by sending messages scanning documents organizing mail and other administrative needs.
- Demonstrate professionalism confidentiality and adherence to CEENTA policies.
A Typical Day
Youll greet patients with a welcoming smile complete checkin processes verify insurance schedule visits collect payments respond to calls and messages and assist with administrative needs such as scanning document indexing and distributing incoming communication. You play a central role in keeping the clinic running smoothly and ensuring every patient feels cared for.
Schedule:
- MonFri 8a5p; occasional early or late clinic rotation pending providers schedule.
Qualifications
What youll bring
- High school diploma or equivalent.
- Prior experience in customer service or a patientfacing medical office role preferred.
- Strong communication skillsprofessional clear and courteous.
- Proficiency with EMR systems Microsoft Office and office equipment.
- Ability to multitask in a fastpaced environment while maintaining accuracy and a positive attitude.
- Ability to handle confidential information with professionalism.
Required Experience:
Unclear Seniority
Key Skills
- Arabic Speaking
- Administration
- General Services
- Billing
- Import
- Administration Support
