HR Call Centre Representative Bilingual JapaneseEnglish

About us

At Foundever were redefining what it means to connect with customers. With over 170000 associates worldwide supporting 750 of the worlds top brands were passionate about creating exceptional experiencesone conversation at a time.

Our people are our greatest strength. Thats why we invest in your growth from day one with structured training career development and a culture that celebrates success.

About the role

Were on the lookout for fluent Japanese & English speakers to join our team as Call Centre Representative supporting employees in Japan with their HR-related enquiries.

This is a 100% remote role based in New Zealandperfect if youre looking for work-life balance stability and meaningful work without the commute.

Youll be assisting with a variety of HR queries (voice and chat) from system access and benefit calculations to policy navigation and recruitment-related support.

What you will do

• Provide HR system and process support in Japanese and English
• Assist employees with self-service portals policies data updates compensation and more
• Research and follow up on complex enquiries
• Participate in administrative tasks between calls
• Work NZ hours aligned with Japans 9:00 am5:00 pm time zone (30 min prep):

NZST: 11:30 am 8:00 pm

NZDST: 12:30 pm 9:00 pm

Work on NZ public holidays

40 hours per week

About you

Were looking for individuals with:

• Fluent in both Japanese and English (spoken and written) essential
• Experienced in HR payroll or employee benefits preferred
• Skilled in customer support or call centre environments highly desirable
• Familiar with HRIS systems (SAP ADP PeopleSoft Oracle) advantageous
• Great communicators empathetic listeners and problem-solvers
• Tech-savvy and comfortable working independently in a fast-paced environment
• Holders of New Zealand work rights

Training period (on-site)

• 4 weeks of comprehensive training
• Ongoing coaching and career development

What we offer

• 100% work from home you will need your laptop!
• Incentives for meeting/exceeding KPIs
• Access to private health policy discounts employee perks and exclusive offers
• Be part of a supportive global team with real growth opportunities

Important Information

• You must reside in New Zealand and have valid work rights
• A full background check (including police clearance) is required
• 100% attendance is required during training