The National Club General ManagerCOO

AMENITIES

• Multiple dining rooms and outlets
• A rooftop patio and lounge offering the only outdoor dining terrace on Bay Street
• Private dining
• Vibrant wine club with 30000-bottle wine cellar
• A fully equipped Business Centre with ongoing improvements planned
• Concierge support and service-focused staff
• Private meeting and function rooms for professional and social needs
• Updated overnight guest rooms available to members and their guests
• Reciprocal privileges with select private clubs around the world supporting member travel and network connectivity

KEY RESPONSIBILITIES

• Build and sustain a positive productive and collaborative work environment where staff feel valued confident and empowered.
• Foster strong relationships with employees members Board members and committee chairs promoting trust professionalism and open communication.
• Address performance concerns constructively coach staff effectively and set clear expectations that support accountability and high-quality work.
• Demonstrate emotional intelligence empathy and self-awareness in daily leadership including the ability to manage disruptive emotions and navigate interpersonal dynamics.
• Promote inclusive practices and a respectful workplace culture that is free from discrimination and supportive of diverse perspectives.
• Build and lead a highperforming cohesive team by attracting developing and retaining top talent strengthening succession depth and maintaining low turnover.

• Champion a service-oriented environment where member and guest needs are consistently anticipated and exceeded.
• Reinforce the Clubs culture of hospitality by demonstrating genuine passion for service and setting high standards for the entire team.
• Develop and implement dining and service strategies that elevate member experience and reflect the Clubs culinary and hospitality priorities.
• Maintain a visible presence throughout the Club to strengthen relationships gather feedback and ensure seamless service delivery.

• Support the Board of Directors and Committees by providing clear concise and timely communication on Club operations initiatives and governance matters.
• Ensure alignment with bylaws governance structures and the roles and responsibilities of directors while upholding ethical and transparent decision-making.
• Facilitate effective meetings provide accurate reporting and offer strategic recommendations that assist the Board in long-term planning.

• Lead the development and execution of strategic initiatives that advance the Clubs long-term vision and reinforce its competitive differentiation.
• Introduce and champion innovative ideas technologies and programs that enhance the member experience and operational effectiveness.
• Guide organizational change with confidence address resistance constructively and support continuous improvement across all departments.
• Stay informed about emerging trends in the private club industry and ensure the Club adapts appropriately.

• Oversee all operational departments to ensure efficiency quality and consistency in service and facility standards.
• Manage budgeting financial planning and cash flow to support strong fiscal performance and long-term sustainability.
• Ensure systems processes and reporting structures support effective decisionmaking operational consistency and disciplined financial oversight across all departments.
• Apply knowledge of food and beverage organizational structures labour costs and operating standards to ensure optimized performance.
• Ensure compliance with public health requirements workplace safety standards and relevant regulations that protect the Clubs members staff and assets.
• Collaborate with legal counsel when necessary to mitigate risks and maintain regulatory compliance.

• Communicate effectively with clarity diplomacy and professionalism in a wide range of situations.
• Articulate ideas persuasively and influence others in support of Club goals and priorities.
• Manage relationships with staff members and key stakeholders to strengthen engagement satisfaction and long-term loyalty.
• Mediate conflicts thoughtfully and ensure fair ethical outcomes that support the Clubs culture and community expectations.

CANDIDATE PROFILE

• Bachelors degreein business hospitality or a related field required.
• Extensive senior leadership experience within a private club environment and/or a comparable highend hospitality organization (e.g. luxury hotel premium dining group or membercentric hospitality operation) is required.
• A minimum of 1015 years of progressive leadership experience in hospitality or club management including senior executive responsibility is preferred.
• Certified Club Management (CCM) designation or other relevant industry designation preferred.

COMPENSATION