Arctic Home Living Service Technician II

ARCTIC HOME LIVING SERVICE TECHNICIAN II

Reports to: Service Manager
Status: Regular Full-Time Non-Exempt
Location: Anchorage AK
Compensation: $26 - $30 DOE

JOB SUMMARY:The Service Technician II is responsible for delivering exceptional customer service while providing service installation and maintenance support for hot tubs saunas cold plunges and water treatment systems. This position requires a high degree of technical skill professionalism and the ability to work in extreme weather and physically demanding environments.

PRIMARY RESPONSIBILITIES

• Champion Aleut Energy values: Integrity Teamwork Quality Innovation Compassion and Sustainability.
• Deliver high-quality customer service and technical support during service calls and installations.
• Communicate professionally with clients and team members representing the company in a positive manner.
• Perform maintenance diagnostics and repairs on hot tubs water systems cold plunges and saunas.
• Troubleshoot mechanical electrical and plumbing issues ensuring repairs are completed correctly.
• Conduct quality inspections on equipment pre-delivery and post-installation.
• Assist with service inventory by tracking receiving and organizing parts and supplies for service jobs.
• Safely manage and care for tools materials and equipment to ensure proper use and prevent loss or damage.
• Maintain a clean organized job site and company vehicle; load and unload materials and follow all safety protocols to ensure readiness and safety.
• Safely operate company vehicles while driving to remote and challenging job site locations.
• Perform vehicle inspections and routine maintenance (DVIR reports).
• Use ERP and other tracking tools to maintain service records estimates work orders and warranty documentation.
• Attend company-provided training and participate in meetings.
• Perform other duties as assigned.

KNOWLEDGE SKILLS AND ABILITIES

• Strong technical aptitude with mechanical electrical or plumbing systems.
• Ability to read and interpret manuals schematics and work orders.
• Excellent communication and customer service skills.
• Strong troubleshooting and problem-solving skills.
• Reliable self-directed and organized.
• Comfortable working independently in remote or extreme environments.
• Ability to prioritize and manage multiple tasks.
• Proficient with basic hand and power tools.
• Basic computer and documentation skills.

MINIMUM QUALIFICATIONS

1. High school diploma or equivalent required.
2. One (1) year of experience in field service mechanical repair or related trade.
3. Valid drivers license with a clean Motor Vehicle Record (MVR) check.
4. Able to pass background check and obtain/maintain a DOT Medical Examiners Certificate (within 2 weeks of hire).
5. Experience operating or willingness to be trained on heavy equipment (forklift skid steer etc.).
6. Willingness to travel within Alaska for multi-day service trips as needed.

PREFERRED QUALIFICATIONS

1. Experience with Alaska Native Corporations.
2. Associates degree or technical certification.
3. Experience in hot tub water treatment systems or related trades.
4. Familiarity with residential commercial or industrial spa and water treatment systems.

PHYSICAL REQUIREMENTS

• Ability to lift carry and move equipment and materials weighing up to 75 lbs. unassisted and push/pull up to 1200 lbs. with assistance.
• Must be able to work in confined spaces such as crawlspaces and attics.
• Climb ladders or stairs while assisting with equipment up to 250 lbs. using dollies or lifting devices.
• Ability to stand bend kneel crouch climb ladders and work overhead for extended periods.
• Stand or walk for up to 10 hours per day on uneven icy or slippery surfaces.
• Manual dexterity to handle small parts and tools with precision.
• Perform repetitive tasks using hand tools and power equipment.
• Visual acuity and color vision to identify electrical components and safety hazards.
• Tolerance for exposure to various weather conditions noise dust and environments that may be hot cold or wet ranging from -45F to 90F.
• Operate power tools heavy equipment and drive service vehicles for extended periods.
• Independently operate motor vehicles in remote and challenging terrain.

BENEFITS

• 401K - Employer matching up to 4%.
• 100% Employer paid Dental/Vision for employees and their qualified dependents.
• 100% Paid Employee Life Insurance / Disability.
• Advance your career with exclusive tuition benefitsAleut employees and subsidiaries enjoy in-state tuition rates plus a 10% discount on University of Alaska Fairbanks online courses and certifications.

PREFERENCE STATEMENT

The Aleut Corporation (Aleut) is committed to providing employment and development opportunities for our shareholders and descendants. Aleut shall make employment selections first based on qualifications for the position. Preference shall then be given to eligible and qualified TAC shareholders and descendants in accordance with the Alaska Native Claims Settlement Act 43 U.S.C. 1601 et seq. and other applicable laws.

Aleut is an equal opportunity employer. Aleut shall select train and promote the most qualified individuals based upon relevant work factors such as work quality attitude education and experience so as not to discriminate against any employee or applicant on the basis of race color sex sexual orientation national origin religion marital status changes in marital status pregnancy parental status physical or mental disability age status as a disabled veteran special disabled veteran Vietnam veteran and all other eligible veterans or other classifications protected by applicable law.

Required Experience:

IC