BDC Manager
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Job Location:
Homestead, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Are you the type of person who enjoys providing a high-level of customer service Then Spitzer CDJR of Homestead wants YOU as we continue to build a team of dedicated professionals striving to learn grow and achieve more! As an BDC Manager you will be highly trained to work with customers over the phone email and chat to assist customers in shopping for their next vehicle. This position requires one to respond to internet inquires and engage in online dialogues regarding vehicles from customers.
While you take care of our customers we will take care of you!
FULL-TIME BENEFITS:
- Flexible work schedule - 5 day work week!
- Honda product training and ongoing training with Spitzer University
- Opportunities for advancement - we love to promote from within the organization!
- 401K with a 5% employer match
- Medical dental and vision insurance
- Generous paid time off - 80 hours after 1 year of service
- Paid uniforms and name badges
- Employee assistance program
- Voluntary benefits include: life insurance short and long-term disability accident coverage hospital indemnity company-paid life insurance with medical coverage and HSA with employer contribution
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Communicate professionally via phone and email on a regular basis with an established list of prospects which are warm leads who submitted a request for follow up - no cold calling
- Monitoring and retrieving Internet leads from our website dealer manufacturer and third-party sites
- Maintain professional and outgoing demeanor with customer base to build rapport by asking engaging questions and actively listening for key concerns/motivations
- Utilize contact management program to update customer files with proper notes of contact emails sent information/calls received etc.
- Demonstrate a working knowledge of phone scripts and follow the process when connecting with customers
- Follow up with customers on a long-term basis to ensure they are satisfied with their experience and products/services purchased
- Maintain a basic knowledge of product line and current offers/incentives
- Other related duties as assigned
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
About Company
We are Spitzer Autoworld! We are a fourth generation family owned business since 1904 and are still going strong! We have 28 locations with 15 new vehicle franchises spread throughout Northeast Ohio, Homestead, Florida and Greater, Central, and Eastern Pennsylvania areas. We are look ... View more
