Technician, Information Technology Help Desk I

Saint Charles, IL - USA

Monthly Salary: Not Disclosed

Posted on: 22 hours ago

Vacancies: 1 Vacancy

Job Summary

Welcome to Career Opportunities at Lindenwood University.

PLEASE READ: For all applications please include your resume and cover letter. You may skip the Quick Apply page by simply clicking Next at the bottom of the page. When you arrive at the Experience page you may upload all desired documents using the upload box labeled Resume/CV. This is the appropriate box to upload all documents.

Benefits of Being a Lindenwood Employee:

Upon hire employer-paid tuition benefits for bachelors (employee spouse and dependent) and masters degree programs (employee and spouse only).
Tuition discounts for doctoral programs (employee only).
Comprehensive benefits plan: medical dental vision life insurance disability insurance and retirement options.
Paid holidays: MLK Jr. day Good Friday Memorial Day Juneteenth Independence Day Labor Day Thanksgiving break (Wednesday Friday) and winter break (Dec. 23 Jan. 1).
Free lunch Fridays: LU employees are eligible for a free meal on Fridays at the Evans Commons Dining Hall or Spellman Dining Hall; Chick-fil-A and Qdoba included.
Professional development opportunities through the Lindenwood Learning Academy.

JOB TITLE SUMMARY

Job Title: Technician Information Technology Help Desk I

Division: Information Technology (IT)

Evaluation Group: Staff

FLSA Status: Non-Exempt

Reports To: Supervisor Information Technology Help Desk

Positions Supervised: N/A

Job Summary

The technician IT help desk I provides day-to-day help desk services by answering telephone calls replying to e-mails and responding to other IT service-related inquiries. This position assists users with identifying IT problems and finding and executing resolutions. This role also assists with copy center operations.

Essential Job Functions and Performance Indicators

The intent of this job description is to provide a representation of the types of duties and level of responsibility that will be required of positions given this title. This job description shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Job Responsibilities and Execution

Resets user passwords for domains voicemail and other University systems
Assists users in the removal of computer viruses malware spyware and other harmful programs
Installs and configures software for users as requested
Monitors campus ticketing system and seeks out resolutions to requests
Prioritizes workload based upon importance/urgency of individual requests
Assists with the creation and troubleshooting of University-issued IDs

Service Excellence

Supports the mission of the University and serves as an ambassador of the Q2 culture of service excellence
Models supports and holds others accountable to the Universitys values
Assists users by troubleshooting issues until completion

Communication Teamwork and Collaboration

Works with users to troubleshoot or identify technical or complex issues
Communicates with team members to resolve or escalate service requests
Gathers and enters necessary information/details into ticketing application
Communicates with users during any service request providing regular status updates until completion/resolution

Job may require other duties as assigned.

Required Qualifications An equivalent combination of education training and experience will be considered. Additional requirements may be designated by position.

Bachelors degree
Related experience preferred

Knowledge Skills and Abilities May be representative but not all inclusive of the knowledge skills and abilities necessary to perform this job competently.

Demonstrated ability to work effectively with individuals from diverse communities and cultures
Excellent verbal and written communication skills
Highly organized with ability to direct multiple projects simultaneously
Ability to use good judgment and think critically
Ability to prioritize user requests correctly
Excellent collaborative skills
Ability to coordinate with other departments

Work Environment Environmental or atmospheric conditions commonly associated with the performance of this jobs functions. Please click here to view Lindenwood Universitys flexible work designation descriptions.

General office setting
Non-Standard Flex

Physical Abilities The physical demands described below are representative of those that must be met by an employee to successfully perform this jobs essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Ability to work effectively at a computer for up to eight hours daily
Ability to sit for extended periods of time
Ability to lift up to 50 pounds
Ability to use repetitive wrist hand and finger movements to type regularly
Regular attendance is a necessary and essential function

Equal Opportunity Employer

Lindenwood University is an Equal Opportunity employer. The University complies with appropriate federal state and local laws and provides equal employment opportunities and access to educational programs without regard to race color religion gender age sexual orientation gender identity national origin veteran status disability or any other protected status to all qualified applicants and employees. Lindenwood University is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free educational work environment.

Required Experience:

Welcome to Career Opportunities at Lindenwood University.PLEASE READ: For all applications please include your resume and cover letter. You may skip the Quick Apply page by simply clicking Next at the bottom of the page. When you arrive at the Experience page you may upload all desired documents usi...