Bell Captain Hilton SF Union Square

What are we looking for

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality - Were passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing all the time.
• Leadership - Were leaders in our industry and in our communities.
• Teamwork - Were team players in everything we do.
• Ownership - Were the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

EOE/AA/Disabled/Veterans

Come join the team at the Hilton San Francisco Union Square located in the heart of Downtown San Francisco! Just two blocks away you will have direct access to the Muni and BART. Here you will enjoy free meal on shift. We know that youll love being a part of the Hilton team! The team is currently seeking a Bell Captain to join their team.

The ideal candidate for this role will possess:

• A minimum of 1-year of Customer Service experience.

• A minimum of 1-year of previous Bellman experience.

• The ability to work a flexible schedule that includes AM/PM and overnight shifts including weekends and holidays.

• Previous Supervisory experience is a PLUS!

• Ability to multi-task and be self-motivated with a hunger to grow their career.

Shift Pattern: Full-Time

Shifts: Open Availability - AM/PM/Overnight Shifts including weekends and Holidays.

Hourly Rate: Probationary Rate: $21.69 per hour Full Rate (After 90 Days): $28.92 per hour

What will I be doing

As a Bell Captain you would be responsible for supervising Bellpersons transferring and storing guest luggage and responding to guest requests in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:

• Greet and escort arriving and departing guests to and from their accommodations
• Retrieve and transport guest luggage
• Inspect guest rooms and acquaint guests with these rooms and their features
• Respond to guest inquiries and requests in a timely friendly and efficient manner
• Organize and store luggage as needed according to guidelines
• Supervise monitor and develop team member performance to include but not limited to providing supervision scheduling conducting counseling and evaluations and delivering recognition and reward
• Recruit interview and train team members
• Ensure team members have current knowledge of hotel products services facilities events pricing and policies and knowledge of the local area and events
• Assist in the maintenance appearance and functionality of equipment