Terminal Manager (Calgary & Edmonton)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About Us
Steeles Transportation Group (Steeles) specializes in scheduled LTL Freight in Alberta and local pickup and delivery from our terminal hubsin Calgary and Edmonton. Steeles has a strong reputation for our service which we have been building since 1957.
Steeles is an asset-based business that utilizes a fleet of dedicated equipment including company-owned assets and owner-operator-owned equipment working as subcontractors alongside carrier partners to provide safe timely and competitive freight services throughout Alberta. Our primary service area is the corridor between Calgary Red Deer and Edmonton and wehave staff and/or drivers based in each of these major cities.
Title: Terminal Manager (Multi-Terminal Operations)
Job Summary
The Terminal Manager for both the Calgary & Edmonton terminals is responsible for overseeing and managing all local operational functions including dock operations local driver performance fleet maintenance coordination and terminal safety compliance. While key support functions such as dispatching customer service and health & safety are centralized at our Calgary head office. The Terminal Manager plays a vital role in executing terminal-level operations and ensuring service excellence in collaboration with the broader operations team.
Role Purpose
The Terminal Manager is accountable for end-to-end operational execution across all terminals within the network. This role owns service performance productivity cost control safety and compliance and serves as the operational second-in-command to the President. The Terminal Manager provides unified leadership across terminals ensures consistent standards and drives continuous improvement while developing leaders beneath them.
Reporting Relationship
Reports to: Director of Operations (Acting: President)
Direct Reports: - Operations Supervisors (per terminal)
Core Accountabilities
Own operational performance across all terminals including on-time service productivity safety cost control and OS&D outcomes at the trend and prevention level
Act as the single point of accountability for terminal-level execution and performance
Translate company strategy into terminal operating plans and priorities
Lead coach and hold Operations Supervisors accountable to clear terminal-level KPIs including dock accuracy handling quality and OS&D prevention
Review OS&D trends repeat failures and root causes and ensure corrective actions (training discipline SOP updates) are implemented
Collaborate closely with the Operations Manager to ensure terminal execution aligns with network plans routing strategies and OS&D prevention measures
Escalate systemic OS&D issues safety incidents and major customer issues to the Director of Operations
Drive continuous improvement in dock handling freight integrity and resource utilization
Ensure consistent application of SOPs policies and compliance standards within assigned terminals
What This Role Does NOT Own
OS&D case management customer communication or resolution decisions
Freight claims intake negotiation or settlement
Dispatch planning or routing decisions
Daily dispatch planning or real-time routing decisions
Direct management of dock labour or forklift scheduling
Direct customer service case handling (except escalations)
Success Measures
On-time pickup and delivery performance
Cost per stop / cost per shipment
Dock productivity and trailer turn times
Safety and compliance metrics
Reduced escalation to the President
Education and Experience Requirements
Diploma or Degree in Logistics Supply Chain Business Administration or 5 years of equivalent business experience.
5 years of experience in LTL or P&D terminal operations including managing drivers and dock personnel.
Experience and knowledge of the operation of Vehicles (Trucks / Vans) Trailers and attached equipment such as power tailgates heaters and reefers.
Strong familiarity with transportation compliance and fleet coordination.
Qualifications/Skills
Ability to manage a P&L and operating budget.
Leadership skills/Ability to lead and manage small teams.
. Proficient use of English both written and spoken; additional languages considered an asset.
Familiar with the National Safety Code and Provincial Transportation rules and regulations as they may apply.
Geographical knowledge or the ability to quickly learn it.
Ability to coordinate and manage a driver team
. Task-oriented self-motivating.
License Registration Or Certification Required
Certifications and Licenses in industry-related qualifications support advancement.
Current Forklift operators license TDG Certification and a valid drivers license. Class 5 minimum Class 1 preferred.
Are You a Good Fit
Think you have what it takes Are you ready to join a great team Please submit your application today!
Job Type
Full Time Permanent
Schedule
Ø 810-hour shift
Ø Monday to Friday
Ø InPerson
Ability to commute/relocate.
Ø Position will be based out of our Calgary Head office with planned regular visits to the Edmonton Terminal.
Experience
Ø5 years preferred.
Benefits
- Company events
- Comprehensive Health and Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Personal Paid time off
- Paid Sick Leave
- Paid Study Leave
- Tuition reimbursement
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
About Company
Steele’s Transportation Group is your trustworthy and professional trucking company in Calgary. Don’t settle for second best. Call the number one team!
