Senior Salesforce Site Reliability Engineer

Job Description

The Role:

As a Salesforce Site Reliability Engineer (SRE) at General Motors you will be an integral part of an agile team dedicated to enhancing building and delivering trusted market-leading technology solutions on the platform. You will play a critical role in ensuring the stability scalability and reliability of Salesforce environments that support key business operations across the enterprise.

As a core technology contributor you will design and implement robust CI/CD pipelines automate deployment processes and improve system observability to maintain seamless performance across complex Salesforce ecosystems. The ideal candidate will have a strong background in Salesforce administration DevOps and cloud observability with the ability to troubleshoot and resolve incidents in high-paced environments while driving continuous improvement and operational excellence.

This role requires a problem solver and collaborator who can work across development infrastructure and support teams to deliver resilient and efficient Salesforce solutions that align with GMs commitment to innovation reliability and customer success.

Digital Products Engineering (DPE) Commerce enables commerce between General Motors GM Dealers and Consumers. From online vehicle shopping to service scheduling to buying parts accessories and digital experiences DPE Commerce focuses on every phase of commerce.

What You Will Do:

• Work in a fast-paced environment partnering with business technology and platform teams to ensure reliability performance and scalability of Salesforce systems.

• Monitor troubleshoot and resolve incidents in Salesforce and integrated systems ensuring minimal downtime and timely communication to stakeholders.

• Responsible for maintaining automating and enhancing CI/CD pipelines using Copado and other DevOps tools.

• Analyze and resolve code conflicts reviewing Apex classes triggers and metadata deployments to ensure smooth and error-free releases.

• Use SOQL and Salesforce Developer Console for debugging performance optimization and data validation.

• Manage and optimize user permissions profiles roles and personas ensuring secure and compliant access control.

• Develop and maintain monitoring and observability dashboards with an emphasis on proactive alerting and system reliability.

• Support and collaborate on incident response root cause analysis and implement long-term corrective actions.

• Integrate Salesforce with Event Hub and other enterprise systems ensuring seamless event-driven communication.

• Collaborate with MuleSoft integration teams to design test and monitor data flows across systems.

• Analyze logs telemetry and metrics to identify patterns and opportunities for automation or optimization.

• Partner with engineering and business teams to drive reliability engineering best practices capacity planning and performance tuning.

• Document procedures incident resolutions and system runbooks to promote knowledge sharing and consistency.

• Stay current on Salesforce platform releases observability frameworks and emerging reliability engineering practices.

Your skills and abilities (Required Qualifications):

• 5 years of experience supporting and engineering Salesforce platforms with a focus on reliability performance and automation.

• Bachelors degree in Computer Science Computer Engineering Information Systems or a related field.

• Strong understanding of Salesforce architecture Sales Cloud Service Cloud Communities and platform.

• Proficiency in SOQL Apex and Salesforce metadata management.

• Hands-on experience with Copado or equivalent CI/CD and DevOps tools.

• Demonstrated ability to troubleshoot triage and resolve incidents under pressure in a dynamic production environment.

• Familiarity with Event Hub MuleSoft and integration troubleshooting.

• Experience using observability tools such as Mulesoft Logs Datadog to monitor system health and performance.

• Strong understanding of Salesforce security models including profiles permission sets and role hierarchies.

• Excellent analytical communication and collaboration skills with a proactive ownership-driven mindset.

What will give you a competitive edge (Preferred Qualifications):

• Salesforce certifications such as Administrator Platform Developer I/II DevOps Center Specialist or Copado Certified Developer.

• Experience with REST/SOAP Web Services API integration and asynchronous processing.

• Exposure to AWS Azure or other cloud environments.

• Familiarity with SQL data modeling and system monitoring frameworks.

• Experience working in Agile and DevOps environments with an automation-first mindset.

• Strong observability and SRE mindset continuously improving monitoring reliability and incident response processes.

• Excellent time management prioritization and leadership skills with the ability to adapt to evolving business needs.

About GM

Our vision is a world with Zero Crashes Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day individually and collectively to drive meaningful change through our words our deeds and our culture. Every day we want every employee to feel they belong to one General Motors team.

Benefits Overview

From day one were looking out for your well-beingat work and at homeso you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex race color national origin citizenship status religion age disability pregnancy or maternity status sexual orientation gender identity status as a veteran or protected veteran or any other similarly protected status in accordance with federal state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required where applicable to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more visit How we Hire.

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment email us or call us your email please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.