Principal Field Quality Engineer

At GE Appliances a Haier company we come together to make good things for the fastest-growing appliance company in the U.S. were powered by creators thinkers and makers who believe that anything is possible and that theres always a better believe in the power of our people and in giving them the freedom to explore discover and build good things together.

The GE Appliances philosophy backed by three simple commitments defines the way we work invent create do business and serve our communities:we come togetherwe always look for a better way andwe create possibilities.

Interested in joining us on our journey

Position

Location

How Youll Create Possibilities

Field Quality COQ & Advanced Analytics Leadership (40%)

• Lead cross-functional initiatives to drive year-over-year SCR and COQ reductions targeting world-class quality performance.

• Own and communicate Dishwasher field performance across warranty concessions damage and insurance metrics by platform and subsystem.

• Leverage AI and advanced analytics to normalize service data improve failure mode accuracy and accelerate early issue detection.

• Identify trends determine root cause and partner with Design and Manufacturing to implement corrective and preventive actions.

• Translate customer feedback and AI-driven insights into actionable improvements across factory and engineering teams.

• Monitor SCR daily and COQ weekly escalating issues and tracking effectiveness of corrective actions.

• Validate fixes through post-implementation performance monitoring and call analysis.

• Analyze system-level returns and lead resolution strategies.
  

Quality Holds & Containment (20%)

• Own Dishwasher Quality Holds from identification through closure at the AP3 plant.

• Coordinate containment actions across manufacturing and distribution centers.

• Define rework strategies tooling resources and execution plans.

• Communicate Quality Hold status and progress to Product Management Distribution and Quality leadership.

• Verify and document effectiveness of corrective actions.
  

Service Parts & Customer Interface (15%)

• Act as the factory point of contact for Field Service Technical Assistance and Customer Relations teams.

• Support service training materials service bulletins and technical communications.

• Partner with service parts teams to ensure correct parts usage and supersedure.

• Own AI-enabled Save the Call case-based reasoning content and performance metrics.

• Support development of customer education materials including digital and video content.
  

Damage Returns & AI Analysis (15%)

• Analyze Dishwasher damage returns to distinguish factory versus distribution root cause.

• Use AI tools and data/image analytics to identify damage patterns and systemic issues.

• Lead corrective action projects across Manufacturing Packaging Logistics and Distribution.
  

Production Reliability & Validation Support (10%)

• Analyze data from the Production Reliability Audit Test Lab (PRAT).

• Review findings with Design and Manufacturing teams and drive corrective action closure.

• Escalate reliability risks and ensure timely resolution.

What Youll Bring to Our Team

Minimum Requirements:

• Bachelor of Science in Engineering OR equivalent relevant work experience required.

• 7 years of plant high-volume manufacturing operations or quality experience.

Preferred:

• High initiative self-starter results-oriented and team-focused.

• Proven ability to lead cross-functional teams and influence change.

• Strong analytical problem-solving and project management skills.

• Experience using AI-enabled analytics tools or demonstrated ability to rapidly adopt advanced data systems.

• Proficiency in Microsoft Office tools (especially Excel) and ability to learn new systems quickly.

• Excellent communication presentation and leadership skills.

• Strong project tracking and execution skills.

• Field Quality or Quality Leadership experience.

• Experience with SCR warranty damage and AI-driven field analytics.

• Desire to work in a manufacturing-focused environment.

• Knowledge of highly automated Dishwasher products or similar high-volume low-mix assembly processes.
  

Working Environment:

• Office environment with daily factory and shop-floor interaction.

Travel:

• Less than 10% of domestic travel may be required.

Our Culture

Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued connected and empowered to contribute while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities.

This reflects our dedication to creating solutions that: Empower colleagues by fostering an environment where all voices are heard valued and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging purpose and engagement. Reflect the diversity of the communities we serve through our workforce products and practices.

By further embedding Zero Distance into our People and Culture framework we will continue to build a deeply connected organization. We are cultivating a culture of engagement belonging and connection because while attracting new talent remains a priority retention is a cornerstone of our strategy.

GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual team and organization.

GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law.

GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S

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