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Job Location:
Monthly Salary:
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
About Us
At Foundever we make things simple
Put simply our mission is to be the solutions and the team behind the best experiences for the worlds leading brands. Wherever and whenever needed.
Of course we know simple is rarely easy. Thats why we invest in creating innovative and human-centric capabilities designed to deliver competitive advantage for you in the moments that matter.
Job Description
The ideal candidate will have experience in all areas related to the human resources field. They should be
comfortable onboarding new candidates and collecting necessary background information as well as
assisting employees while at work. This candidate should work closely with management to provide
employee training and establish ways to increase employee engagement.
Act as a bridge between operations and all shared functions (Recruitment Compensation and
benefits Training Facilities IT global teams).
Responsible for employee retention & satisfaction strategies for the specific project.
Participate in the development of HR objectives and systems including metrics queries and
standard reports for ongoing company requirements.
Assist in administering benefits compensation and employee performance programs.
Suggest new procedures and policies to continually improve the efficiency of the HR department
and organization as a whole and to improve the employee experience.
Ensure legal compliance with HR state and labor regulations and applicable employment laws and
update policies and/or procedures as required.
Gather and analyze data with useful HR metrics like time to hire and employee turnover rates.
Maintain employee files and records in electronic and paper form.
Facilitate a culture of open and honest two-way communication ensuring key messages are
cascaded to all team members encouraging feedback and sharing of ideas and best practices.
Maintain an environment that embraces the Foundever values and culture and reinforces the
spirit of teamwork people commitment and loyalty.
Encourage associates to actively participate in company and project initiatives.
Follow up on a monthly basis actions identified from processes.
Ensure accurate and timely communication of any client/campaign issues to the Operations
Manager.
Undertake formal semester focus groups with all team members to gather feedback.
Follow-up on focus groups action with OPS & shared functions ensuring a high action completion
rate.
Provide support to mid-management and OM in day-to-day team management.
Be involved in performance improvement plans ensuring support actions and expectations are
clear.
Participate in the creation of project-specific training plans by collaborating with Project
Management trainers & HR Learning function.
Provide support during any professional conflict.
Present the projects monthly HR stats to the HR Manager OM and Site Director (Attrition Active
HC Project Recruitment Challenges etc.)
Participate in the organization of project events (team building Foundever Egypt events etc.)
Participate in client meetings when requested (QBR client visits etc.)
Job Requirements
Bachelors degree or equivalent experience in Business Human Resources or a related area.
Advanced level of English (at least C1) both verbal and written.
Experience in a BPO environment for at least 1 year.
Experience as HR Business Partner/ HR Generalist for at least 3 years .
Good understanding and experience in the office environment.
Solid understanding and use of computer (Internet e-mail MS Office Payroll platforms and
systems).
Ability for problem-solving conflict resolution motivation and negotiation.
Effective interpersonal coaching and leadership skills.
Excellent telephone keyboard verbal and written communication skills.
Effective time management.
Ability to organize and prioritize set priorities and multi-task.
Patience empathy and a unique ability to manage stress.
People-oriented.
Excellent communication interpersonal facilitation and influencing skills.
Dependable reliable and able to perform duties with minimum supervision.
Ability to interact positively with staff at all levels.
About Company
Foundever is a global leader in customer-experience (CX) outsourcing, combining human expertise and AI-driven capabilities to support over 9 million customer interactions daily across 60+ languages in 45 countries.
