Sr. BD Specialist – Amazon Connect UKI, Amazon Connect
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Are you a customer-obsessed builder with a passion for helping customers achieve their full potential Do you have the business savvy CCaaS background and sales skills necessary to help position AWS as the cloud provider of choice for customers Do you love building new strategic and data-driven businesses Join the Worldwide Specialist Organization (WWSO) CXE team as a Business Development Specialist!
AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.
Key job responsibilities
-Own the business development strategy and execution for Amazon Connect in UKI collaborating with teams in the field including Sales Partners Marketing and other Specialists.
-Leverage your expertise in CX/CCaaS/CRM to understand the most important customer needs to address
-Lead cross-functional initiatives to expand territories/accounts develop scalable programs to drive adoption and identify new opportunities.
-Develop and execute goals to drive long term growth in your territory while meeting revenue and non-revenue driven KPIs.
-Bring customer data and market signals back to EMEA and Worldwide teams to ensure we are prioritising the right features and services for our customers.
-Deliver monthly/quarterly business reviews and operational planning documents for your respective territory.
-Drive geographical scale through external partners; Partner with cross functional teams and execute customer acquisition strategies and programs.
A day in the life
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
About the team
The Amazon Connect specialist team helps customers learn about and adopt AWSs Amazon Connect. We are one of the fastest growing AWS services and a leader in the Contact Center as a Service (CCaaS) category. As an AI-powered cloud contact center service Amazon Connect delivers a rapid pace of innovation that enables companies to unlock bar raising experiences for customers and agents at lower cost.
- Several years of demonstrable business development experience
- Significant domain experience in CCaaS / CRM / SaaS
- Exceptional interpersonal and communication (both written and verbal) skills with experience communicating to technical and non-technical audiences
- Established track record of credibility as a technology advisor with customer executives (e.g. CEO COO CIO CTO CMO) and Line of Business Leaders
- Experience and success in negotiating complex deals with customers and partners
- Experience in a heavily matrixed sales environment including developing implementing managing and executing go-to-market growth initiatives and sales motions
- Deep understanding of cloud technologies including public and hybrid cloud platforms
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.
Key job responsibilities
-Own the business development strategy and execution for Amazon Connect in UKI collaborating with teams in the field including Sales Partners Marketing and other Specialists.
-Leverage your expertise in CX/CCaaS/CRM to understand the most important customer needs to address
-Lead cross-functional initiatives to expand territories/accounts develop scalable programs to drive adoption and identify new opportunities.
-Develop and execute goals to drive long term growth in your territory while meeting revenue and non-revenue driven KPIs.
-Bring customer data and market signals back to EMEA and Worldwide teams to ensure we are prioritising the right features and services for our customers.
-Deliver monthly/quarterly business reviews and operational planning documents for your respective territory.
-Drive geographical scale through external partners; Partner with cross functional teams and execute customer acquisition strategies and programs.
A day in the life
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
About the team
The Amazon Connect specialist team helps customers learn about and adopt AWSs Amazon Connect. We are one of the fastest growing AWS services and a leader in the Contact Center as a Service (CCaaS) category. As an AI-powered cloud contact center service Amazon Connect delivers a rapid pace of innovation that enables companies to unlock bar raising experiences for customers and agents at lower cost.
- Several years of demonstrable business development experience
- Significant domain experience in CCaaS / CRM / SaaS
- Exceptional interpersonal and communication (both written and verbal) skills with experience communicating to technical and non-technical audiences
- Established track record of credibility as a technology advisor with customer executives (e.g. CEO COO CIO CTO CMO) and Line of Business Leaders
- Experience and success in negotiating complex deals with customers and partners
- Experience in a heavily matrixed sales environment including developing implementing managing and executing go-to-market growth initiatives and sales motions
- Deep understanding of cloud technologies including public and hybrid cloud platforms
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Senior IC
Key Skills
- Business Development
- Sales Experience
- B2B Sales
- Marketing
- Cold Calling
- Account Management
- Territory Management
- Salesforce
- Affiliate Marketing
- CRM Software
- negotiation
- Lead Generation
About Company
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