Head of CX Delivery Excellence and Organizational Velocity

Your work days are brighter here.

Were obsessed with making hard work pay off for our people our customers and the world around us. As a Fortune 500 company and a leading AI platform for managing people money and agents were shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join youll feel it. Not just in the products we build but in how we show up for each other. Our culture is rooted in integrity empathy and shared enthusiasm. Were in this together tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether youre building smarter solutions supporting customers or creating a space where everyone belongs youll do meaningful work with Workmates whove got your return well give you the trust to take risks the tools to grow the skills to develop and the support of a company invested in you for the long haul. So if you want to inspire a brighter work day for everyone including yourself youve found a match in Workday and we hope to be a match for you too.

About the Team

About the Role

This professional will drive forward initiatives on behalf of the EVP and simultaneously extend the effectiveness of the EVP and the organization by creating connections across product teams communicating consistently building trust across the organization prioritizing areas for investment and assisting key leaders in achieving focus within their teams. The leader will also serve as a chief of staff and trusted advisor to the EVP.

Responsibilities

Services Thought Leadership and Collaboration:

• Align products and services with leaders across the CX org.

• Lead within a matrixed operating model across teams to bring together product analysts and managers fostering a culture of innovation and excellence.

• Collaborate closely with senior leadership across product engineering sales and marketing to ensure successful product development and launch.

• Drive thought leadership and represent the company at industry events and conferences.

Special Initiatives and Strategy Projects:

• Lead key operational initiatives working closely with key stakeholders within and outside of organization.

• Manage strategic initiatives from concept to launch including pricing packaging and channel strategies.

• Help support CX strategy for Workday and support EVP in defining articulating and altering strategy in accordance with company-wide objectives.

• Conduct research for key projects including but not limited to investment opportunities M&A opportunities technology processes and overall business improvements.

• Develop comprehensive product roadmaps business cases and go-to-market strategies for new and existing services.

• Advise other leaders on overall strategy direction presentations and initiatives.

Act as a Trusted Advisor:

• Partner with EVP of CX on key organizational changes leadership alignment and process improvements in order to ensure vision and strategy are enabled.

• Serve as representative for EVP in various meetings and forums as appropriate.

• Prepare executive-level communications materials and presentations.

About You

• Bachelors degree in Business Marketing Computer Science Engineering or a related field; MBA or advanced degree preferred.

• 7-10 years of progressive experience in management consulting or product management.

• Demonstrated experience in advising on successful strategies for complex initiatives.

• Strong executive presence and team collaboration skills.

• Strong understanding of the functions in CX.

• Excellent analytical strategic thinking and problem-solving abilities.

• Exceptional communication presentation and interpersonal skills with the ability to influence stakeholders at all levels.

• Preferred: 5-10 years of experience in a mid to senior level management consulting role preferable in product / technology industry.

Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidates compensation offer will be based on multiple factors including but not limited to geography experience skills job duties and business need among other things. For more information regarding Workdays comprehensive benefits please click here.

Our Approach to Flexible Work

With Flex Work were combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections maintain a strong community and do their best work. We know that flexibility can take shape in many ways so rather than a number of required days in-office each week we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers prospects and partners (depending on role). This means youll have the freedom to create a flexible schedule that caters to your business team and personal needs while being intentional to make the most of time spent together. Those in our remote home office roles also have the opportunity to come together in our offices for important moments that matter.

Pursuant to applicable Fair Chance law Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

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