Team Support Specialist Boone Wilkes

Abound Health is seeking a Team Support Specialist/Office Manager to support our Boone and Wilkes offices in this essential role you will ensure smooth daily operations of the office while providing key administrative and compliance support to our clinical teams Direct Support Professionals (DSPs) and clients. If youre detail-oriented customer-focused and passionate about supporting others this could be the role for you!

Key Responsibilities:

• Clinical & Administrative Support
• Assist Qualified Professionals (QPs) with SAR submissions progress summaries MAR follow-ups and record audits.
• Monitor and maintain accurate DSP and client records in compliance with Medicaid and agency regulations.
• Track missing DSP notes and timesheets; communicate with DSPs to resolve issues.
• Assist with DSP training schedules certifications and onboarding processes.
• Submit and track DSP status changes and troubleshoot OnTarget and LMS system issues.
• Provide local recruitment and onboarding support.

Office Management

• Maintain a professional and welcoming office environment.
• Coordinate facility maintenance vendor relationships supplies and equipment.
• Manage inbound communications and assist visitors.
• Organize staff caregiver and client events and create monthly calendars (Day Program if applicable).
• Conduct emergency drills inspections and maintain required documentation (e.g. Hazard Communication Binder).
• Support CPR/First Aid trainings and internal quality follow-ups.
• Attend staff huddles and provide feedback to the clinical team.

Qualifications:

• High School Diploma or GED required.
• At least 2 years of administrative office management or related experience.
• Strong communication organization and interpersonal skills.
• Proficiency in office software and comfort with database systems (e.g. OnTarget).
• Ability to multitask in a fast-paced team-oriented environment.
• Experience in behavioral health preferred but not required.
• Must be 18 have a valid drivers license and pass background checks.

Compensation & Benefits:
The target pay range for this full-time hourly non-exempt position is based on experience and qualifications.

In addition to base pay Abound Health offers a comprehensive benefits package for eligible employees including medical dental life insurance 401(k) paid trainings certifications flexible schedules and bonus opportunities. Benefits begin after 60 days of employment and 401(k) becomes available after 12 months.

Equal Employment Opportunity:
Abound Health is an equal opportunity employer. We evaluate applicants without regard to race color religion gender age national origin disability sexual orientation gender identity or any other legally protected status.