People Projects and Programs Lead

Shift is the leading AI platform for insurance. Shift combines generative agentic and predictive AI to transform underwriting claims and fraud and risk - driving operational efficiency exceptional customer experiences and measurable business impact. Trusted by the worlds leading insurers Shift delivers AI when and where it matters most at scale and with proven results.

Our culture is built on innovation trust and a drive to transform the insurance industry through our SaaS platform. We come from more than 50 different countries and cultures and together we are creating the future of insurance.

Shape the Experience. Make it Happen.

At Shift we trust talent and we value action. As the People Project & Programs Lead you will be critical in translating our People strategy into a seamless high-impact reality for every Shifter globally. Youll ensure our operations are simple scalable and compliant so we can focus on what matters: growing our people and delivering for our customers. This role is for a structured thinker and a proactive problem-solver. If youre ready to jump in and get things done simplify complexity and help others succeed youll fit right in.

Due to the collaborative nature of this role we expect this person to be in the office 2-3 days per week.

What Youll Be Doing

You will be the core driver of operational excellence across the entire Shifter lifecycle:

• Lead with Action: Drive the planning coordination and execution of strategic People Team initiatives end-to-end.
• Build Scale and Efficiency: Build streamline and maintain People processes ensuring they are scalable efficient and simple for everyone to use.
• Drive Positive Impact (ESG/CSR): Lead the implementation and reporting of our environmental social and governance (ESG/CSR) programs including managing documentation. This includes helping to evolve our global Go M.A.D. (Go Make a Difference) Days.
• Ensure Compliance: Oversee People compliance programs including background checks mandatory training GDPR for our People systems supporting our Sales Team with RFPs and our Security and Legal teams with internal/external audits.
• Own Our Knowledge: Be the owner of the People knowledge infrastructure. This includes reviewing and maintaining People policies guidelines and process documentation ensuring the HRIS/intranet knowledge base is accurate and intuitive.
• Communicate with Impact: Support the development and execution of People Team communications ensuring our employment brand and internal messages are simple and straightforward.
• Solve Problems: Serve as a point of escalation to diagnose process root causes and implement long-term solutions that make things simpler for all Shifters.

What Youll Need to Succeed

• 4 years of hands-on experience in People Operations HR project management or a closely related operational field.
• A strong practical understanding of HR processes compliance ESG frameworks and operational best practices.
• Proven ability to manage multiple complex priorities and deadlines simultaneously.
• Excellent communication skillswritten verbal and presentationwith the ability to deliver messages with clarity and impact. English fluency is required.
• Proficiency with HRIS project management tools and content management platforms.
• A proactive detail-driven mindset focused on finishing what you start and navigating ambiguity with good judgment.

#LI-ONSITE

#LI-HYBRID

To support our permanent full time employees at every stage of their careers and lives we provide a competitive total rewards and benefits package. Here are the global benefits wed like to highlight:

• Flexible remote and hybrid working options
• Competitive Salary and a variable component tied to personal and company performance
• Company equity
• Multiple Learning and Development opportunities including Focus Fridays a half-day each month to focus on learning and personal growth
• Generous PTO and paid holidays
• Mental health benefits
• 2 MAD Days per year (Make A Difference Days for paid volunteering)

Additional benefits may be offered by country - ask your recruiter for more information. Intern and Apprentice position are eligible for some of these benefits - ask your recruiter for more details.

At Shift we strive to be a diverse and inclusive workforce. We welcome applications from and hire people who will contribute to the diversity of our companywithout regard to race color religion marital status age national or ethnic origin physical or mental disability medical condition pregnancy genetic information gender identity or expression sexual orientation or other non-merit criteria.

Shift Technology is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and employment process. Should you require accommodation please email and we will work with you to meet your accessibility needs.

Please be aware of scammers and only trust correspondence that comes from emails ending in . We will never do initial outreach to you via Whatsapp/Text/SMS never ask for banking information or personal identification numbers (ex. Social Security Number) as part of our recruitment process.

Shift Technology does not accept unsolicited CVs from recruiters or employment agencies in response to the Shift Technology Careers page or a Shift Technology social media post. Any unsolicited CVs including those submitted directly to hiring managers are deemed to be the property of Shift Technology.