Program Manager, Issuing Programs (Cash App Card and Square Banking)

Block is one company built from many blocks all united by the same purpose of economic empowerment. The blocks that form our foundational teams People Finance Counsel Hardware Information Security Platform Infrastructure Engineering and more provide support and guidance at the corporate level. They work across business groups and around the globe spanning time zones and disciplines to develop inclusive People policies forecast finances give legal counsel safeguard systems nurture new initiatives and more. Every challenge creates possibilities and we need different perspectives to see them all. Bring yours to Block.

The Role

Were seeking a senior program manager to lead the sponsor bank partnership and program for Cash App Card and Square Banking deposit products. Reporting to the head of Issuing Bank Program Management/Partnerships you will own the sponsor bank partnership and be accountable for the outcomes of the bank program. You will hold internal and external stakeholders accountable to SLAs and obligations and collaborate with internal owners for networks processors servicing/Reg E fraud/risk compliance and product to deliver secure compliant and scalable results. This is a senior level role where youll be expected to be the voice of the bank partnership both internally and externally. You will own the bank partnership end-to-end including gaining approvals for new products and services. Expect to standardize templatize and streamline how we work while continuously improving with a builders mindset.

You Will

• Own the bank program and outcomes: Serve as the single-threaded leader for the sponsor bank relationship and program; define and run the engagement model (governance SLAs decision rights change control) ensure obligations are met and be accountable for program performance partner satisfaction and partnership health. Proactively identify opportunities to strengthen the relationship increase partner value and create efficiencies and improvements both internally and externally.
• Program governance and accountability: Design and implement clear RACI intake processes and cadenced forums (steercos weekly ops and QBRs with scorecards). Hold internal and external stakeholders to commitments and timelines. Establish decision-making frameworks that enable speed while maintaining rigor.
• Program execution: Own the end-to-end program delivery lifecycle. Ensure bank notifications and approvals for incidents and program changes including new products and services; coordinate remediation approvals and evidence capture across all work streams. Maintain a comprehensive requirements and obligations trackeryou own the process timeline and results.
• Requirements management and templatization: Build and maintain a centralized requirements management system; create reusable templates and playbooks for obtaining and fulfilling bank requirements (e.g. partner requests network mandates collateral/communications submissions decision logs approval evidence). Work with internal stakeholders to ensure consistent execution. Continuously refine these tools based on lessons learned and partner feedback.
• Program KPI/KRI ownership: Develop and own program-critical KRIs/KPIs (e.g. SLA adherence approval cycle time audit/exam finding closure rate incident notification timeliness partner satisfaction change request lead time partnership value delivery program milestone completion rate rework/escalation rates). Continuously monitor and report weekly/monthly/quarterly. Use data to identify improvement levers track progress against program goals and communicate program health to leadership.
• Program optimization and continuous improvement: Identify systemic issues failure modes and inefficiencies in program execution; run pilots; implement workflow/tooling/process changes; measure and scale impact. Drive a culture of continuous improvement across all program workstreams. Standardize best practices and eliminate redundancy.
• Program roadmap and strategic planning: Develop and maintain a multi-quarter program roadmap aligned with business priorities by partnering with Product teams throughout the company. Identify strategic initiatives that improve operational efficiency reduce risk and strengthen the partnership. Manage dependencies sequencing and resource allocation across the program.
• Stakeholder and workstream coordination: Coordinate across networks processors servicing/Reg E fraud/risk compliance and product teams. Escalate blockers and drive resolution. Serve as the connective tissue that keeps the program moving.
• AI-enabled program efficiencies: Apply AI-assisted routing documentation policy checks knowledge retrieval and program tracking with human-in-the-loop guardrails to improve program operations decision-making and efficiency.
• Executive communication and presence: Provide crisp data-informed program updates status reports and strategic recommendations to senior leadership. Serve as the trusted voice on program health risks and direction.

You Have

• 8 Years experience in issuing payment cards
• Experience of credit card prepaid and debit cards
• Proven experience in account management in the fintech ecosystem
• Proven experience working cross functionally with Product Compliance Legal First Line Risk and external partners
• Strong analytical apptitude with the ability to identify trends diagnose issues and recommend data-driven solutions
• Experience leading complex cross-functional projects from initiation to completion

Were working to build a more inclusive economy where our customers have equal access to opportunity and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and fair chance ordinances.

We believe in being fair and are committed to an inclusive interview experience including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter who will treat these requests as confidentially as possible. Want to learn more about what were doing to build a workplace that is fair and square Check out our ID page.

While there is no specific deadline to apply for this role U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.

Required Experience:

Manager