ServiceNow Business Analyst

Riyadh - Saudi Arabia

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title ServiceNow Business Analyst

Location Riyadh Saudi Arabia (onsite; all nationalities considered)

Interview Mode- Video

Duration: 12 Months Contract

Shift Timing: Sunday Thursday Saudi time
Additional Benefits (onsite):

Medical insurance (self)
22 days of annual paid leave
Business visa
Annual flight

Key Responsibilities

Requirement Gathering: Collaborate with stakeholders to capture needs and document as user stories functional specs and process flows.
Process Design & Improvement: Optimize and automate business processes within ServiceNow; identify bottlenecks.
Solution Implementation & Testing: Work with developers for correct implementation provide configuration input and support User Acceptance Testing (UAT).
Stakeholder Liaison: Act as primary contact between business users and technical teams.
Training & Support: Create training materials conduct sessions and provide ongoing end-user support.

Skills & Knowledge

ServiceNow Business Analyst experience (ITSM and CSM modules)(MUST HAVE)
Strong knowledge of core ServiceNow modules: ITSM (Incident Problem Change Request) and CSM
Excellent analytical communication and documentation skills
Experience with Agile/Scrum methodologies and tools

Thanks!

Job Title ServiceNow Business Analyst Location Riyadh Saudi Arabia (onsite; all nationalities considered) Interview Mode- Video Duration: 12 Months Contract Shift Timing: Sunday Thursday Saudi time Additional Benefits (onsite): Medical insurance (self) 22 days of annual paid leave...