SAP CX Consultant 12 month FTC

SAP CX Consultant (m/f/d)
Amsterdam or Rotterdam hybrid
12 month fixed term contract

DEPT is a Growth Invention company built to help the worlds most ambitious brands grow faster. Operating at the intersection of technology and marketing our 4000 specialists deliver growth invention services across Brand & Media Experience Commerce CRM and Technology & Data. Were 5050 tech and marketing partner-led and first to move. Clients include Google Lufthansa Meta eBay and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

This role is part of our Experience & Engineering team based in Rotterdam and Amsterdam. We combine our skills in developing future-ready technical solutions with our expertise in creating beautiful designs to deliver exceptional and engaging digital experiences that build lasting relationships with our clients like Action Bolia Inter Milan Danish Cancer Society and many more. Good understanding of processes required to build a digital experience are a must.

JOB PURPOSE

At DEPT we support brands in designing and implementing scalable CRM and customer data solutions. Were looking for a SAP CX Consultant with experience in Emarsys and/or SAP Customer Data Cloud who can combine CRM execution with a solid technical understanding of data identity and integrations.

Youll be part of our CRM Practice consisting of CRM Engineering CRM Strategy and CRM Activation. Together we design build and bring customer journeys to life combining strategy technology and execution to create meaningful scalable customer experiences for brands like GANT Inter Milan and Just Eat Takeaway.

WHAT YOULL DO:

• Translate lifecycle and campaign requirements into scalable SAP CX solutions.
• Build and manage customer segmentation and audiences in Emarsys and/or SAP CDC.
• Create configure and roll out automated customer journeys and CRM campaigns.
• Execute campaigns across email push and other supported channels.
• Configure customer profiles identity and consent flows in SAP Customer Data Cloud.
• Ensure accurate data flows between CDC Emarsys and connected systems.
• Perform QA testing and coordinated campaign go-lives.
• Monitor campaign and journey performance and support optimisation initiatives.
• Collaborate closely with CRM Strategy Activation and Engineering colleagues.
• Document configurations and follow SAP CX and CRM best practices.

WHAT YOU BRING:

• At least 2 years of hands-on experience with SAP Emarsys and/or SAP Customer Data Cloud (CDC).
• Strong understanding of CRM fundamentals: segmentation journeys and campaign execution.
• Experience working with customer data identity and consent (GDPR).
• Comfortable working in a client-facing role with clear and confident communication skills.
• A structured detail-oriented mindset with a balance between marketing and technology.
• Ability to work independently on smaller initiatives and collaboratively on larger programmes.
• A proactive attitude and curiosity to deepen your expertise in SAP CX and CRM ecosystems.

WE OFFER:

• A reputation for doing good. DEPT has been a Certified B Corp since 2021 has been named aGreat Place To Work since 2022in the Netherlands and named Agency of the Year at both The Lovies and The Webby Awards.
• Awesome clients. Whether big small local or global at DEPT youll get the opportunity to work with all of them. And we celebrate all of our successes together!
• A flexible hybrid working policy (2-3 days from the office depending on location) and the opportunity to work from abroad for 13 weeks a year.
• DEPT/YOU Learning Menu and DEPT/YOU Special Programs. Develop your skills with courses and programs tailored to your needs.
• Stay happy and healthy with a contribution to your health through the OpenUp platform gym and wellness discounts and healthy lunches at the office.
• Get a discount on your lease bike and ride in style. You can also enjoy hassle free-commutes with an NS Business Card.
• You can discover even more employee benefitshere

WHY DEPT

We are a Growth Invention company built to help the worlds most ambitious brands grow faster. Operating at the intersection of technology and marketing we create what is next by pioneering ideas acting fast and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious move with intent and never stop inventing. Our culture runs on three values: better together relentlessly curious and get sh*t done. It is how we work how we grow and how we make things that matter.

At DEPT you will find the freedom to explore the space to collaborate and the trust to make a real impact for our clients for each other and for the world we are helping to build.

DIVERSITY EQUITY & INCLUSION

At DEPT we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit develop nurture and retain talented individuals from diverse backgrounds with varying skills and perspectives.

Not sure you meet all qualifications Apply and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity equity and inclusion Check out our effortshere.