Product Owner Customer Journey Expert – OneApp Capabilities

Within the Global Customer eXperience (GCX) tribe we are on a mission to scale our digital and assisted channels across all markets with a best-in-class experience. The OneApp Capabilities squad plays a crucial role in shaping the future of OneApp: the Mobile Banking platform that powers digital experiences across multiple ING countries.

Were looking for an experienced Product Owner (PO) / Customer Journey Expert (CJE) with a strong affinity for IT delivery in mobile banking to help us bring OneApp Capabilities to the next level. If you are passionate about building scalable digital solutions and enjoy aligning with diverse stakeholders across the world this might be your next challenge.

Context
The OneApp Capabilities squad is part of the Channel Frontend product which is at the heart of INGs global Mobile Banking app Web channel and Assisted Channels. It supports multiple ING retail markets such as the Netherlands Belgium Italy Romania Australia Germany etc. Other product teams within our tribe and across ING build their features on top of these shared platforms.

As PO/CJE in the OneApp Capabilities squad youll help define and deliver mobile capabilities that enable top-notch digital experiences across markets. The squad consists of 2 CJEs and 4 mobile engineers (iOS & Android) working from Amsterdam. Together the team integrates global tech components (e.g. SDKs) into the app delivers global capabilities while ensuring reliable releases high software quality and the ability to scale OneApp globally.

What youll do

• Drive continuous improvement of the OneApp platform aligned with evolving business needs
• Act as the bridge between business IT and product teams to deliver app capabilities
• Translate the voice of internal customers (product teams across countries) into clear actionable requirements
• Manage and prioritize the backlog safeguarding the roadmap and delivery progress and timelines
• Coordinate changes and upgrades by collaborating closely with other CJEs engineers and architects (in and outside our tribe)
• Manage complex stakeholder landscapes across multiple countries and domains
• Contribute to the strategic direction of OneApp by identifying and acting upon opportunities for scalable app capabilities

What youll bring

• Proven background in digital product delivery (customer journey design and/or business analysis) and project management
• Tech-savvy mindsetcomfortable working closely with mobile engineers and understanding technical concepts
• Familiarity with Agile Scrum or PACE methodologies
• Excellent stakeholder management skillsable to align diverse interests and drive decisions
• You work and communicate in a structured way (written and verbal) and are fluent in English

Ready to apply
Do you want to shape the future of digital banking Apply now and join a team thats building the foundation for tomorrows digital experiences. For questions please contact the recruiter.