Temporary Associate Desktop Support Analyst

Portland, TX - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Join Martins Point Health Care - an innovative not-for-profit health care organization offering care and coverage to the people of Maine and beyond. As a joined force ofpeople caring for people Martins Point employees are on amission to transform our health care system while creating a healthier community. Martins Point employees enjoy an organizational culture of trust and respect where our values - taking care of ourselves and others continuous learning helping each other and having fun - are brought to life every day. Join us and find out for yourself why Martins Point has been certified as a Great Place to Work since 2015.

Position Summary

Job Profile Summary
As a member of the Desktop Support Services team the Associate Desktop Support Analyst is responsible for the delivery of high-quality customer-focused first level technical and end-user support. The Desktop Support Analyst consistently responds to and updates support requests applies analytical skills to assess and resolve technical issues related to computing needs of end-users and ensures computing equipment is maintained with current software updates patches and configuration standards. Responsibilities include configuration of computing equipment (PC/Mac laptops Desktops printers tablets mobile) OS and software installation basic hardware maintenance user account setup and maintenance remote access/VPN data encryption and installation of printers and/or other wired and wireless peripherals. The position also coordinates and closely works with team members end-users and technical staff on problem resolution tracking monitoring and reporting

Job Description

Key Outcomes:

Participates in the implementation installation configuration monitoring and technical support of all physical endpoints. Including laptops desktops thin clients printers and mobile devices.
Manages their own ticket queue and resolves the issue or request within the established SLA
Participates in the deployment and license management of all supported software.
Provides Level One support to troubleshoot and resolve incidents.
Manages print queues and drivers according to documented processes and procedures.
Ensures workstation adherence to all security requirements.
Participates in the rotating on call schedule with other members of the team for providing support to the business and partners after hours and on weekends.
Participates in continuous process Improvement.
Performs other duties as assigned.
Adheres to all established hardware configuration standards.
Initiates network troubleshooting and determination of appropriate escalation path.
Writes and updates support documentation for customer and/or departmental use.

Education/Experience

Associates degree in Computer Science Information Systems or equivalent combination of education and experience.
2 years of experience in a Help Desk Service Desk or comparable environment.

Skills/Knowledge/Competencies (Behaviors):

Demonstrates an understanding of and alignment with Martins Point Values.
Working knowledge with laptops desktops and thin clients.
Working knowledge with mobile devices including iOS and Android.
Working knowledge with desktop and server operating systems.
Working knowledge with Microsoft Active Directory.
Working knowledge of permissions and group policies.
Working knowledge of the Microsoft Office Suite.
Working knowledge with virtual desktop environments.
Working knowledge with audio visual systems including displays and basic sound system connections.
Working knowledge of networking including Wi-Fi and LAN connections.
Working knowledge of desktop patching processes.
Working knowledge of published applications.
Working knowledge of remote access systems including VPN.
Proven customer service and problem-solving skills working face-to-face and on-site with customers.
Requires travel to sites throughout Maine New Hampshire Vermont and New York State.
Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.

There are additional competencies linked to individual contributor provider and leadership roles. Please consult with your leader to discuss additional competencies that are relevant to your position.

This position is not eligible for immigration sponsorship.

We are an equal opportunity/affirmative action employer.

Martins Point complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact

Do you have a question about careers at Martins Point Health Care Contact us at:

Required Experience:

Position Summary

Job Description

Key Outcomes:

Participates in the implementation installation configuration monitoring and technical support of all physical endpoints. Including laptops desktops thin clients printers and mobile devices.
Manages their own ticket queue and resolves the issue or request within the established SLA
Participates in the deployment and license management of all supported software.
Provides Level One support to troubleshoot and resolve incidents.
Manages print queues and drivers according to documented processes and procedures.
Ensures workstation adherence to all security requirements.
Participates in the rotating on call schedule with other members of the team for providing support to the business and partners after hours and on weekends.
Participates in continuous process Improvement.
Performs other duties as assigned.
Adheres to all established hardware configuration standards.
Initiates network troubleshooting and determination of appropriate escalation path.
Writes and updates support documentation for customer and/or departmental use.

Education/Experience

Associates degree in Computer Science Information Systems or equivalent combination of education and experience.
2 years of experience in a Help Desk Service Desk or comparable environment.

Skills/Knowledge/Competencies (Behaviors):

Demonstrates an understanding of and alignment with Martins Point Values.
Working knowledge with laptops desktops and thin clients.
Working knowledge with mobile devices including iOS and Android.
Working knowledge with desktop and server operating systems.
Working knowledge with Microsoft Active Directory.
Working knowledge of permissions and group policies.
Working knowledge of the Microsoft Office Suite.
Working knowledge with virtual desktop environments.
Working knowledge with audio visual systems including displays and basic sound system connections.
Working knowledge of networking including Wi-Fi and LAN connections.
Working knowledge of desktop patching processes.
Working knowledge of published applications.
Working knowledge of remote access systems including VPN.
Proven customer service and problem-solving skills working face-to-face and on-site with customers.
Requires travel to sites throughout Maine New Hampshire Vermont and New York State.
Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.