Professional Services Consultant

Enabling safe and rewarding digital lives for genuine people everywhere

We make it our mission to ensure more genuine people have digital access to opportunities and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification.

With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age location or background genuine people everywhere should be able to digitally prove who they are and where they live.

About the team and role

Professional Services Team GBG Americas

The Professional Services team at GBG in the Americas region is a dynamic group of client-focused experts dedicated to delivering tailored identity and fraud solutions across a diverse portfolio of industries. This team partners closely with customers to ensure the successful implementation optimization and long-term value realization of GBGs technology. With a strong emphasis on collaboration innovation and service excellence the team operates in a fast-paced environment where cross-functional engagement and continuous learning are key. Joining this team means becoming part of a culture that values strategic thinking customer success and professional growth.

The Role

As aProfessional Services Consultantat GBG in the Americas region youll support the technical implementation of GBGs identity verification platform for our customers. Working closely with senior team members youll help guide customers through their deployments provide technical support during onboarding and ensure theyre set up for success with our solutions. This is a great opportunity to build your technical consulting skills while working with enterprise customers on critical identity verification projects.

What you will do

• Support technical implementations from kick-off to go-live assisting with API/SDK integrations under the guidance of senior consultants
• Help customers understand and configure our platform to meet their specific needs including deployment methods Capture SDKs APIs and low-code solutions
• Create customer-specific documentation and participate in training enablement sessions to help customer teams understand how to use our platform effectively as needed.
• Assist in discovery and onboarding activities by asking clarifying questions preparing technical materials and contributing to workflow design and product configuration
• Own and support the end-to-end onboarding process to ensure successful production launches
• Troubleshoot straightforward technical issues and escalate complex problems to senior team members or appropriate internal teams
• Communicate client feedback to internal teams and participate in initiatives to improve the customer journey
• Salesforce queue case review. Provided tier 1 technical consultation to customers and provide internal support to the Technical Support team that helps them address customer or product issues.

Skills we are looking for

• 2-4 years in customer-facing technical roles such as Technical Support Customer Success Implementation or similar roles
• Basic programming knowledge with familiarity in languages like Python Java JavaScript or C#
• Foundational understanding of SaaS platforms REST APIs and SDK integrations
• Strong communication skills with the ability to explain technical concepts clearly to both technical and non-technical audiences
• Documentation skills with attention to detail and ability to create clear technical guides
• Organizational skills with ability to manage multiple tasks and customer interactions simultaneously
• Eagerness to learn and grow technical consulting capabilities with a problem-solving mindset
• Professional presence in virtual and in-person customer meetings

Preferred Qualifications

• Bachelors degree in Computer Science Engineering or related technical field
• Experience in regulated industries like financial services healthcare or telecommunications
• Exposure to identity verification fraud prevention or fintech solutions
• Familiarity with KYC/AML compliance concepts
• Experience working with global or distributed teams
• Basic knowledge of cloud platforms (AWS Azure GCP) and enterprise security concepts

To find out more

As an equal opportunity employer we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.

To chat to the Talent Attraction team and find out more about our benefits and why were a great place to work drop an email to and well be in touch. You can also find out more about careers at GBG and check out our current opportunities at Experience:

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