Senior Citrix Engineer-Remote-2

ABOUT US

At HUB International we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals families and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn grow and make a difference. Our structure enables our teams to maintain their own unique regional culture while leveraging support and resources from our corporate centers of excellence.

HUB is a global insurance and employee benefits broker providing a boundaryless array of business insurance employee benefits risk services personal insurance retirement and private wealth management products and services. With over $5 billion in revenue and almost 20000 employees in 600 offices throughout North America HUB has grown substantially in part due to our industry leading success in mergers and acquisitions.

The Opportunity

As a Digital Employee Experience (DEX) Engineer you will be responsible for measuring monitoring and optimizing the digital workplace experience for HUB Internationals 25000 employees. Using data-driven insights from Nexthink and other DEX platforms you will proactively identify performance issues implement automated remediations and continuously improve employee productivity. This role focuses on transforming IT from reactive support to proactive experience management. You will report to the Sr. Manager of EUC Engineering & Endpoint Protection.

You Will

• Configure manage and optimize the Nexthink platform to monitor endpoint performance application responsiveness and overall digital employee experience across 25000 endpoints.
• Analyze DEX data and metrics to identify trends performance degradation and opportunities for improvement. Create dashboards and visualizations that translate technical data into actionable business insights.
• Develop and deploy proactive remediations using Nexthink Remote Actions and automation capabilities. Create scripts that diagnose and fix issues before employees experience disruptions.
• Design and implement DEX scoring frameworks to establish performance baselines for endpoint models measure configuration impact and drive data-driven hardware refresh decisions.
• Integrate Nexthink with other IT platforms including Microsoft Intune ServiceNow and security tools. Leverage APIs and connectors to create a cohesive DEX ecosystem.
• Collaborate with endpoint engineering security and application teams to identify and resolve systemic issues impacting employee experience. Serve as the DEX subject matter expert.
• Build employee personas and experience profiles to understand unique needs across different user groups departments and roles. Tailor solutions to specific use cases.
• Monitor real-time alerts and performance thresholds responding to critical experience degradations and coordinating resolution with appropriate IT teams.
• Create custom Nexthink investigations campaigns and remote actions to address specific business needs and improve employee satisfaction.
• Document DEX methodologies configurations and best practices in Confluence. Contribute to knowledge base articles and runbooks.
• Support strategic DEX initiatives including performance-based device refresh application optimization and employee experience improvement programs.

You Have

• Required Qualifications:
• 3-5 years in an IT Engineering EUC or Digital Experience role in an enterprise environment managing 5000 endpoints.
• Experience with Digital Employee Experience (DEX) platforms. Nexthink experience highly preferred but not required.
• Proficiency with endpoint management tools (Microsoft Intune SCCM Workspace ONE or similar) and understanding of endpoint lifecycle management.
• Strong data analysis skills with ability to translate technical metrics into business insights. Experience creating dashboards and visualizations.
• Advanced scripting capabilities (PowerShell required; Python or Bash a plus) for automation and remediation development.
• Experience with APIs and system integrations. Familiarity with REST APIs webhooks and integration patterns.
• Understanding of endpoint security and compliance. Familiarity with security frameworks (CIS NIST) and vulnerability management.
• Strong communication skills with ability to present technical findings to both technical and business audiences.

Preferred Qualifications:

• Nexthink platform administration and configuration experience
• Nexthink certification (Fundamentals Administrator or Expert)
• Experience with employee sentiment tools and feedback analysis
• Familiarity with ITSM platforms (ServiceNow) and ticketing system integrations
• Knowledge of Infrastructure as Code and version control (Git/GitHub)
• Experience with Azure AD Conditional Access and cloud identity platforms
• Background in data analytics business intelligence or performance monitoring

JOIN OUR TEAM

Do you believe in the power of innovation collaboration and transformation Do you thrive in a supportive and client focused work environment Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization When you join HUB International you will be part of a community of learners and doers focused on our Core Values: entrepreneurship teamwork integrity accountability and service.

Disclosure required under applicable law in California Colorado Illinois Maryland Minnesota New York New Jersey and Washington states: The expected salary range for this position is $100000 to $120000 and will be impacted by factors such as the successful candidates skills experience and working location as well as the specific positions business line scope and level. If you believe that your qualifications and experience surpass the minimum requirements for this role we encourage you to submit your application. By doing so we will be able to keep your application on file for consideration for potential future positions within our organization. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance FSA HSA and 401(k) accounts paid-time-off benefits such as vacation sick and personal days and eligible bonuses equity and commissions for some positions.

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity national origin religion age color sex sexual orientation gender identity disability or veterans status or any other characteristic protected by local state or federal laws rules or regulations.

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