Security Engineer II, Customer Service Security Response Operations (CSSRO)

Amazon Security is looking for Security Engineers to join out Customer Service Security (CSS) team. CSS is the first line of defense protecting our Customers and their interests from technical & malicious adversaries seeking to steal their data and/or cause them harm. We are looking for Security Engineers who are ready to take on a front-line role in addressing security issues facing the largest Customer Service operation in the world where customer obsession equals protection. Security issues at this scale and speed require a passion for engineering robust solutions to complex security challenges as well as the ability to quickly design and build solutions to address them.

CS Security is looking for Security Engineers to ensure that our Customer protection is always the priority. We drive incidents to the highest standards to maintain and enhance internal and external customer trust. If you enjoy analyzing engineering and architecting solutions to deliver results faster and you are skilled at investigating security issues and new threat scenarios this position will provide you with a challenging opportunity to work alongside world-class talent in solving complex and far-reaching problems. A successful candidate will have a good mix of deep technical knowledge and a demonstrated background in Security Engineering and Architecture activities.

Key job responsibilities
- Serve as a Subject Matter Expert (SME) on the incident response & technical investigation lifecycle owning the deep dive and coordination to turn data into information.
- Respond to Incidents in a timely manner providing leadership & guidance to all security analysts.
- Conduct deep-dive investigations into threat and fraud abuse reports and detections
- Influence service teams across Amazon to develop systems and processes with security best practices.
- Attend internal and external training regarding security engineering and response.
- Find opportunities to improve from large-scale security incident investigations.
- Participate in or lead post-mortem analyses.
- Design & Build security-related services for internal customers.
- Develop and mentor other security engineers analysts investigators and software developers.

About the team
Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why Amazon Security
At Amazon security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazons products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud devices retail entertainment healthcare operations and physical stores.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.

Inclusive Team Culture
In Amazon Security its in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas perspectives and voices.

Training and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing training and other career-advancing resources here to help you develop into a better-rounded professional.

- 3 years of programming in Python Ruby Go Swift C or similar object oriented language experience
- 2 years of troubleshooting systems issues analyzing logs or automating basic tasks using command line tools (non-internship) experience
- Bachelors degree in a STEM field (Science Technology Engineering Mathematics) or 2 years of IT Security experience
- Knowledge of networking protocols such as HTTP(S) DNS and TCP/IP
- Knowledge of industry-based security vulnerabilities and remediation techniques

- 2 years of any combination of the following: threat modeling experience secure coding identity management and authentication software development cryptography system administration and network security experience
- Knowledge of command line tools to troubleshoot protocols analyze log outputs or automate basic tasks
- Experience with AWS products and services
- Experience performing security activities across one or more phases of the software development lifecycle (SDLC) such as security design review threat modeling secure code review and security testing

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136000/year in our lowest geographic market up to $212800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.