Customer Relations ExecutiveSouth Sudan

Smart Applications International Limited

Job Location:

Yirol - South Sudan

Monthly Salary: Not Disclosed

Experience Required: 1-3years

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

Smart Applications International is a leading ISO-certified ICT solutions provider delivering a wide range of world-class technological solutions. Fondly known as Smart within the healthcare industry the company was founded to provide innovative secure and high-tech solutions across Africa the Islands and beyond. Smart Applications stay ahead through constant research and innovation.

We are looking for a knowledgeable dynamic and self-motivated individual to join our Business Development Department.

Job purpose: To build market position by locating developing defining negotiating and closing business relationships.

Job Summary: The Customer Relations Executive will ensure business growth through participating directing and managing business development activities to ensure these are delivered in accordance with the organizational strategy.

The Customer Relations Officer will also help manage onboarding clients and ensure they stay satisfied and positive. The role will be required to identify pursue and call on clients to make presentations on Smart solutions and services that meet or predict the clients future needs.

Key responsibilities and accountabilities:

Report on the business development divisions strategy ensuring the strategic objectives are well understood and executed.
Prospect for potential new clients and turn this into increased business.
Identify potential clients and the decision makers within a client organization research and build relationships with them.
Set up meetings between client decision makers and companys practice leaders/Principals.
Plan approaches and pitches. Work with team to develop proposals that speak to the clients needs concerns and objectives.
Champion in pricing the solution/service.
Present an image that mirrors that of the client.
Present new products and services and enhance existing relationships.
Work with technical staff and other internal colleagues to meet customer needs.
Arrange and participate in internal and external client debriefs.
Contribute to the development and refinement of Companys vision and strategy especially in business development
Attend industry functions such as association events and conferences and provide feedback and information on market and creative trends.
Present to and consult with mid and senior level management on business trends with a view to developing new services products and distribution channels.
Identify opportunities for campaigns services and distribution channels that will lead to an increase in sales.
Using knowledge of the market and competitors identify and develop the companys unique selling propositions and differentiators.
Any other duties that may be assigned to you from time to time.

Requirements

Qualifications

Holder of a Bachelors degree preferably in IT/Computer Science.
Knowledge in sales.
Having worked directly in marketing and in a customer facing role is an added advantage.

Skills knowledge and abilities

Skill in customer service & support and training with demonstrated customer service orientation.
Strong and well developed analytical and report writing skills.
Quick learner with demonstrated product knowledge and professionalism.
Excellence in problem solving skills.
Excellent communication and interpersonal skills both written and verbal.
Team player with ability to establish and maintain cooperative working relationships with customers and other service delivery functions.
Self-starter with possession of self-management and self-drive to complete tasks and engage customers.
Proactive and highly organized with strong time management and planning skills.
Ability to work under tight deadlines heavy workloads and remain calm under pressure with a high degree of individual responsibility all of which are implicit with the position.

Attitudes and Behavior

The Customer Relations Executive is a very visible position to Smarts customers and has a high impact to the Smart brand. He/She should be a champion whose enthusiasm dedication passion and conviction to Smart and Smarts solutions should be an example to both customers and other Smart officers.

The individual must be able to listen maintain a very detailed list of daily duties including all problems and correspondence and follow up on all activities and respond to all customer issues.

Other required characteristics that the officer must possess and demonstrate:-

Professionalism honesty and ethical operations above board
Confidence and high self esteem
Analytical and inquisitive with excellent attention to detail
Empathy welcoming polite cheerful and understanding
Self-Drive and work with speed Reliable flexible and cooperative
Knowledgeable and Smart
Demeanor to please the customer
Smart and sharp in dressing and presentation

Smart Applications International Limited is committed to ensuring the security and protection of the personal information that we process and to providing a compliant and consistent approach to data protection as per the South Sudan data protection law.

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