Billingual Remote Client Support Agent San Antonio, TX
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Job Location:
San Antonio, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Join OneTouch Direct as a Billingual Remote Client Support Agent where you will play a key role in delivering exceptional support to our clients. As a premier provider of customer service solutions we value individuals who are committed to enhancing the customer experience and resolving inquiries with professionalism and empathy.
MUST LIVE IN SAN ANTONIO TX
Position Overview: In this remote role you will assist clients by providing timely and effective responses to their questions and concerns. Your goal will be to ensure customer satisfaction through excellent communication and problem-solving skills.
Key Responsibilities:
- Respond to incoming customer inquiries via phone email and chat.
- Demonstrate a thorough understanding of our products and services to effectively address client needs.
- Provide solutions to problems while ensuring a positive customer experience.
- Maintain accurate documentation of all client interactions.
- Work collaboratively with team members to continuously improve service delivery.
Requirements
- Minimum of 1-2 years of experience in customer service or support.
- Must be fluent in both English and Spanish
- Exceptional verbal and written communication skills.
- Familiarity with CRM software and customer support tools.
- Ability to work efficiently in a remote setting with minimal supervision.
- Strong analytical and problem-solving abilities.
- Must be available to work flexible hours including potential evenings and weekends.
Technical Requirements:
- Must have a reliable desktop or laptop computer running Windows 11.
- High-speed wired internet connection is required.
- USB headset with noise-canceling capability (wireless headsets are not acceptable).
- Webcam (built-in or external) is necessary for video interactions.
Benefits
- Full time. 40 hours per week schedule with overtime opportunities!
- Great pay. Hourly base salary benefits!
- Training. Paid training & development
- Benefits. Health Care Plan (Medical Dental & Vision)
- Culture. Diverse welcoming culture with Employee Resource Groups and positive upbeat work environment
Required Experience:
Unclear Seniority
Key Skills
- Environment
- J2se
- Catering
- ESI
- Actuary
About Company
At OneTouch Direct (OTD) , we do things differently. We provide a high-energy, culture-focused environment where we consistently recognize top-performing employees for their hard work. We have been partnering with our Fortune 500 Clients since 1998, and we continue to expand our busin ... View more
