Production Support Associate

Job Description:

Job Title: Production Support Engineer Trust & Agency Services (TAS)
Corporate Title: Associate
Location: Cary NC

Who We Are

In short an essential part of Deutsche Banks technology solution developing applications and platforms that support key business areas.

Our Technologists drive Cloud Cyber and business technology strategy while transforming it within a robust hands-on engineering culture. Learning is a key element of our people strategy and we offer a wide range of opportunities for you to develop professionally. Our approach to the future of work champions flexibility and is rooted in the understanding that there have been dramatic shifts in the ways we work.

Having first established a presence in the Americas in the 19th century Deutsche Bank opened its US technology center in Cary North Carolina in 2009. Learn more about us here.

Overview

Trust & Agency Services (TAS) is one of the five business segments within Corporate Bank providing trustee agency escrow and related services to corporates financial institutions hedge funds and supranational agencies globally. TAS supports a broad range of products from complex securitizations and project finance to syndicated loans debt restructurings and more standardized instruments.

As a Production Support Engineer within TAS you will support critical client-facing applications while helping to improve the stability resilience and automation of production environments. You will play a key role in driving proactive improvements across production support processes partnering closely with engineering infrastructure and business stakeholders.

What We Offer You

• A diverse and inclusive environment that embraces change innovation and collaboration
• A hybrid working model allowing for in-office / work-from-home flexibility generous vacation personal and volunteer days
• Employee Resource Groups that support an inclusive workplace and promote community engagement
• Competitive compensation packages including health and wellbeing benefits retirement savings plans parental leave and family-building benefits
• Educational resources matching gift and volunteer programs

What Youll Do

• Support and manage a portfolio of Trust & Agency Services applications ensuring stable production operations and adherence to agreed service levels
• Take ownership of incidents and problems applying structured problem-solving approaches to drive timely resolution
• Partner with development and infrastructure teams to reduce technical debt and improve production stability
• Participate in stakeholder forums preparing documentation and tracking progress against operational level agreements (OLAs) and service level agreements (SLAs)
• Maintain and enhance application runbooks support documentation and knowledge repositories
• Act as a production readiness gatekeeper ensuring solutions meet operational standards prior to release

Skills Youll Need

• Bachelors degree or equivalent
• Experience supporting production environments within large complex technology organizations
• Working knowledge of Windows and Unix/Linux operating systems
• Experience with relational databases and SQL (e.g. Oracle MS SQL Sybase)
• Familiarity with monitoring scheduling and alerting tools (e.g. Geneos Splunk New Relic Control-M Autosys)
• Understanding of ITIL service management processes including incident problem and change management

Skills That Will Help You Excel

• Effective troubleshooting and analytical problem-solving capabilities
• Clear and professional communication skills both written and verbal
• Ability to manage workload independently while maintaining transparency on progress and risks
• Experience working in virtual teams and matrix environments
• Exposure to cloud platforms DevOps or Site Reliability Engineering (SRE) practices

Expectations

It is the Banks expectation that employees hired into this role will work in the Cary office in accordance with the Banks hybrid working model.

Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.

The salary range for this position in Cary is $85000 to $129500. Actual salaries may be based on a number of factors including but not limited to a candidates skill set experience education work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of remuneration.

Deutsche Bank Values & Diversity

At Deutsche Bank we recognize that our benefit programs have a profound impact on our colleagues. Thats why we are focused on providing benefits and perks that enable our colleagues to live authentically and be their whole selves at every stage of life. We provide access to physical emotional and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home. Click here to learn more!

Learn more about your life at DB through the eyes of our current employees: California Consumer Privacy Act outlines how companies can use personal information. If you are interested in receiving a copy of Deutsche Banks California Privacy Notice please email .

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Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive fair and inclusive work environment.

Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability protected veteran status or other characteristics protected by law. Click these links to viewDeutsche Banks Equal Opportunity Policy Statementand the following notices:EEOC Know Your Rights;Employee Rights and Responsibilities under the Family and Medical Leave Act; andEmployee Polygraph Protection Act.