Join Our Team as aCustomer Services Advisor

Location:Hybrid Crossways Business Park Dartford & Home

Hours:35 hours per week Monday to Friday (Full-time & Part-time roles available)

Salary:per annum (depending on experience)

Contract:Permanent

Interviews will take place week commencing 16th February 2026.

As aCustomer Services Advisor youll be the first point of contact for our customers contractors and suppliers. Whether its by phone email or webchat youll be helping people with a wide range of housing-related queries no two days are the same!

Youll work as part of a collaborative supportive teamthat handles both inbound calls and administrative tasks. Were one team working together to deliver a seamless service to our customers including those who may be vulnerable or in urgent need.

To set you up for success your first six weeks of training will take place in our Dartford office ideally on a full-time basis. This ensures youre fully supported as you build your knowledge of our systems services and customer care approach.

Were looking for someone who is:

Friendly positive and resilient under pressure

A great communicator who is an active listener

Comfortable switching between tasks and customer types

Passionate about delivering excellent customer service

You dont need housing experience well provide full training. What matters most is yourcan-do attitudeand your ability to support customers with empathy and professionalism.

We believe inagile working. After your initial training youll split your time between our Dartford office and working from home typically 50/50. This gives you the flexibility to manage your time reduce travel and still enjoy the benefits of in-person collaboration with your team.

We also offerpart-time and full-time roles so whether youre looking for a new career or a better work-life balance wed love to hear from you.

To read about the role in more detail please refer to the job description here:

About us

At Moat we are more than just a housing association; we are a community focused organisation dedicated to making a positive impact on the lives of our customers and the neighbourhoods we serve. With homes across London Kent Essex and Sussex we strive to provide quality housing and support to those who need it most.

Our Values:

• Own it:We take responsibility for our actions and decisions ensuring that we deliver on our promises to our customers and communities.
• Better together:We believe in the power of collaboration. By working together with our colleagues customers and partners we achieve greater outcomes and strengthen our communities.
• Lead by example:We strive to set high standards in everything we do. Our team members are role models who inspire others through their commitment to excellence and integrity.
• Be the change:We embrace innovation and are proactive in addressing challenges. We encourage our team to think creatively and drive positive change within the organisation and beyond.

Why join us

Joining Moat means being part of a friendly team that cares about doing great work. We offer competitive salaries generous time off and many chances to grow personally and professionally. Our employees have given us great feedback which is why we were named one of The Sunday Times Best Places to Work in 2025.

If you want a rewarding job where you can make a difference and work with a supportive team Moat is the right place for you!

Are you ready to explore the incredible benefits we offer In this engaging clip we break down everything you need to know about our employee benefits. Our employee benefits: what we can offer you ()

Interested Wed love to hear from you!

If you think this role is a good fit for you and youre ready for an exciting new challenge please fill out the online application form on our website by 11pm on Sunday 8th February 2026. We will reach out via email if we would like to invite you for an interview.

Its really important that you provide as much detail as possible in your application. Were keen to understand your interest in the role and how you meet the requirements so please make full use of the spaces provided to tell us about your experience skills and what makes you a great fit for our team.

If you require anyadditionaladjustments to the recruitment process please email