Operations Systems Analyst

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Job Description:

Disney Direct to Consumer (DTC) includes premium streaming services with Hulu a premium streaming service that offers premium originals current season TV a massive library of hit series and movies and live television and Disney is the Disney-branded streaming service featuring an incomparable collection of content from its brands and franchises recognized and respected all over the world including Star Wars Marvel Pixar Disney and NatGeo. Our DTC team is looking for hardworking team-players to join the Viewer Experience team who will thrive upon the legacy of Disney and Hulu embrace unconventional thinking and who are passionate about contributing to The Walt Disney Companys direct-to-consumer (DTC) experience through strategic hard work and determination.

Job Summary:

The Operations Systems Analyst is responsible for managing user access system configurations and operational alignment across enterprise platforms including NICE CXone IEX Salesforce and Sprout Social. This role combines technical system management with business operations support ensuring secure and accurate onboarding troubleshooting and integration alignment. The analyst serves as a key liaison between IT HR and WFM teams driving system integrity compliance and performance optimization.

Responsibilities and Duties of the Role:

• Provision modify and deactivate user accounts across WFM and CRM platforms in accordance with HR and IT protocols
• Assign and maintain user roles skills and access levels based on business function and operational requirements
• Serve as the primary point of contact for troubleshooting CXone user settings and validating profile configurations prior to escalating to NICE System Management
• Ensure IEX system configurations support accurate forecasting planning and user interfacing aligned with business operations
• Conduct regular audits of system permissions and access logs to ensure compliance with internal and regulatory standards
• Maintain and update system settings queues and routing configurations to support evolving operational needs
• Collaborate with IT HR and WFM teams to support seamless onboarding and integration between systems including HRIS and CRM platforms
• Document procedures access changes and configuration updates to support transparency and audit readiness

Required Qualifications (Education Experience/Skills/Training):

• Bachelors degree in Information Systems Business Administration or related field preferred
• 2 years of experience in IT operations WFM systems administration or user access management

Preferred Qualifications:

• Hands-on experience with NICE CXone IEX Salesforce Sprout Social Verint Genesys or similar platforms

Disability accommodation for employment applications

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation to search for a job opening or apply for a position email with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow innovate create the best stories and be relevant in a rapidly changing world.

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