Loss Analyst III

What Part Will You Play

• Assist leadership in onboarding tasks to include access requests and peer setup. Act as the Subject Matter Expert (SME) and the process trainer of the Collections and Loss Management Team and support team objectives by means of effective quality monitoring and the efficient dissemination of information relevant to the process. Support and participate in training of New Hires. Assign evenly distributed workload to level I and II analysts. Provide constructive process feedback for possible procedural improvements. Act as SME by sharing knowledge of policies and procedures through the organization

• Perform routine administrative functions (complexity increases proportionately with days balance outstanding) to include but not limited to answering emails received from internal and external customers within service level agreements while providing the best possible experience. Complete high level administrative duties to include Losses and recoveries reporting informative reporting for monthly budget projections gather and maintain list of accounts to be turned over to third party collections. Make receive and assist with calls through assigned call center queue/s. Assist in escalation calls and high level depository bank/Partner/STW communications.

• Manage and resolve a working list of all items in collection to Global Payments under a high stress and evolving environment while adhering to time management standards to all members to meet a set metric. Allocate payments from third party collections agency.

• Review and inform customers of delinquent / past due accounts indebted to Global Payments as outlined in the process to result in recovery. Examine merchant accounts to determine the appropriate approach and follow established plans to collect the outstanding balance; negotiate (un)scripted payment options with delinquent customers while following various applicable regulatory requirements. Review and request supporting documentation to build accurate reporting inclusive of Briefs Loss Reports weekly updates and Sponsor Bank calls. Provide merchants with education on outstanding balances to include; fees chargebacks refunds and other monetary adjustments as well as preventative measures.

• Lead information sessions with various areas of the Organization. Research delinquent / past due accounts by collaboration with Settlement Operations Accounting Client Managers Account Reps Pricing Maintenance and Credit/Underwriting to determine cash flow potential file build errors merchant expectation and fees clarification. Liaise with legal to assist merchants. Document and monitor bankruptcy proceedings including filing/completing proof of debt-related demand letters.

• Assess vulnerabilities through effective investigation of accounts with existing debt/s and make effective decisions on future steps regarding collections to possible termination of the client relationship. Reserve / release through multiple methods including ACH Wires EFT and Check distribution of merchant funds where appropriate while assessing mitigating circumstances that would require extended reserves and appropriate securities. Discern appropriate write off action to determine proper budget impact.

• Analyze trends in business gaps/misses merchant processing and demographics that may expose Global Payments to further losses. Proactively review primary reserve account negative balances and representment reports to prevent possible loss

• Generate and distribute reports as needed or assigned.

• Demonstrate functional knowledge of skip tracing techniques by utilizing all available tools including Accurint Google Facebook LinkedIn MAC MATCH and Pacer.

• Utilize training reference materials and instruction of more experienced peers to develop knowledge of the collections regulatory environment and demonstrate a working knowledge of the company and assigned clients policies and procedures.

• Other duties assigned

What Are We Looking For in This Role

Minimum Qualifications

• High School Diploma or Equivalent

• Typically Minimum 4 Years Relevant Exp

• 6 months as a Loss Analyst II and performance meets expectations

Preferred Qualifications

• Associates or Bachelors Degree

What Are Our Desired Skills and Capabilities

• Skills / Knowledge - As a skilled specialist completes tasks in resourceful and effective ways.

• Job Complexity - Works on assignments requiring considerable initiative. Understands implications of work and makes recommendations for solutions.

• Supervision - Proposes methods and procedures on new assignments. May be informal team leader.