Technical Trainer

ASML Technical Trainer Global Training Center China

Job Introduction

This position is within the Customer Support (CS)Central Services sector. The CS Organization is responsible for the installation qualification repair and maintenance of the ASML systems at our customers sites and is responsible for the necessary transfer of know-how to the customer. Local Customer Support branches (Field Support) perform these tasks at the customers within their specific region. The training department (aka CS Academy) is the crucial link between the development department and the thousands of colleagues working at customer sites worldwide and engineers in the Netherlands performing this excellent support. The training department develops and delivers technical training through 1000s of training events yearly worldwide. Most trainees are from the CSsectors andthere are also trainees from customer engineer. The training department has training facilities in the Netherlands China Taiwan Korea Germany and USA.

Job Mission

The primary mission is you will give technical training to engineers on several levels:
Level 1: Introduction to the machine (functional overview and machine operation)
Level 2: Maintenance and Adjustments (major replacements calibrations)
Level 3: Advanced subjects (troubleshooting and diagnostics)

Also within our department you will work in one or more projects supporting the learning needs of our customers. You will drive collaboration withseveral other departments (e.g. Field CS Factory Logistics Facility Quality Security and Safety). We will need your expertise to translate customer requirements into blended learning training packages as part of training material updates and maintenance. Last but not the least we expect you to support our instructors/developers/architects from other training centers so that they can perform their responsibilities professionally.

Job Requirement

Technical knowledge management

As a technical trainer you will be responsible for delivering high quality technical training to engineers from the CS sector. You will also be responsible for creating and modifying training solutionsfor issuesescalated fromCS engineers in the field. Additionally you will work withourtraining developers/architectsto develop the training content. You will be a member of the CSAcademy (200 employees worldwidemanaging training business forDUV APPS YS HMI and EUV).

Behavioral

- Be a role model for your trainees colleagues and customers

- Take full ownership for the quality of your training development and delivery

- Take immediate action to correct wrongdoing and speak up for pressing matters (e.g. safety & security violation and quality issue)

- Seek for improvement opportunity and drive collaboration with others for tangible result

- Build anorganizedworkenvironment which brings thebest learningexperience to the trainee

- Manage operations tasks to secure training center operations

- Maintain and update the training contentas keycontributor forASML knowledge and skill transfer to the customer (internal & external)

Fit to the role

-Career ambition Passionate to pursue Knowledge and Learning Management career in semiconductor equipment industry

- Career ambition Driven tobe technical ambassadorfor AMSL machines and technologies

- Career ambition Focus on deliver training in the localfacilitywhilecollaborate with other training centers for departmental priorities(we are a global department iso local department)

- Professional communication Confidenttoperformbusiness presentation and public speaking

- Professional communication Fluent in spoken and written English & Chinese (training development and delivery are in English)

-Customer managementDialectal skills required tointeractwith trainee: guiding engagement facilitation and evaluation

-Customer managementKnowledge required to manage customer trainee: content management Safety and IP rules and escalation management

-Operational excellenceCollaborate with other training centers to drive training operations standardization

-Operational excellenceExplore new opportunity to add value to our customers and partners

- Ability ofabstract thinking and conceptual capability

- Abilityof problem solving technical and operational issues

-Able and willing to work in shifts that includes weekends and nights

-Able and willing to work overtime (compliance to China labor law) with mutual agreement

- Able and willing to work alongsidethe training machine in the clean-room

- Able and willing to engage into domestic and international business travel (40%)

Job Qualification

Education

University (./.) in Science & Engineering field (Electrical Technology Mechatronics Chemistry Materials Mechanical and Physics)

Language

EF English language assessment up to Level 12 (B2 and above)

Experience

-Knowledge of technical knowledge development and transfer to user required

-Knowledge of safety and security requirements and procedures required

-Knowledge on higher vocational level of semiconductor technologies(e.g. product design fabrication and equipment) combined withrelevantexperience in ASML (internal candidate)

-Experienceof working insemiconductor fabenvironment or field serviceorganization

- Experience of machine trouble shooting and diagnostics (hands-on)

-Experience of professional English working environment

- Optional Knowledge of continuous improvementand process optimization

-OptionalKnowledgeof project and process management

- OptionalExperienceof working withdiversities (cultural awareness)

- OptionalExperience ofmentoring and coachingthe junior engineer as the senior

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit hire train and promote persons in all job titles without regard to race color religion sex age national origin veteran status disability sexual orientation or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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