Desktop Technician

Crystal Lake, IL - USA

Hourly Salary: $ 29 - 41

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

Workweek

40HoursFlexible schedule to meet department needs to include possible evenings and weekends.

Position Summary

The Desktop Technician provides comprehensive desktop user support with a focus on exceptional customer service and technical expertise. They support all college desktop technologies across physical virtual and mobile environments including hardware and software installation maintenance troubleshooting and end-user consultation.

Essential Job Functions and Responsibilities

Resolve complex hardware software and network connectivity issues escalated from Tier 1 support utilizing in-depth system and application knowledge.
Analyze and optimize desktop performance in collaboration with Desktop Engineers.
Research evaluate install configure and upgrade desktop applications and operating systems.
Research and implement new desktop technologies including virtual desktop and mobile device solutions.
Install configure and support desktop virtual desktop and mobile device hardware and peripherals.
Administer desktop patch management and maintain security best practices.
Utilize software packaging and deployment tools for efficient software delivery.
Utilize desktop image creation and deployment tools as needed.
Provide consultations and solutions for desktop user technology needs.
Develop thorough documentation for software and hardware installation and support processes.
Create maintain dispatch and complete incident tickets according to help desk procedures.
Perform periodic help desk and instructional media technology tasks and phone support.
Train mentor and utilize student employees in basic technology support methods.
Assist with data entry in user support databases.
Support students faculty and staff in using the Canvas Learning Management System.
Assist other IT staff with system and hardware upgrades and major projects.
Work collaboratively with colleagues stakeholders and vendors.
Candidates must be able to adjust their schedule to accommodate weekend work for scheduled events and required commencement coverage throughout the year.
Perform additional duties as assigned by immediate supervisor

Required Qualifications

Associates degree from a regionally accredited institution in CIS A Certification or equivalent specialized training
Three years of experience with computer hardware and software support
Three years of customer service experience
Three years of experience supporting Microsoft desktop technologies such as Windows OS

Desired Qualifications:

Experience supporting desktop technologies in a medium to large size network in an academic environment
Two years of experience with Apple Macintosh OS

Skills and Specifications:

Proficient in Microsoft Office Suite
Ability to learn technological applications
Excellent customer service skills
Adequate vision and motor skills required for delicate component installation and repair work
Specialized knowledge of hardware and software troubleshooting techniques
Ability to work effectively under pressure working on several projects and activities simultaneously while remaining organized and focused
Ability to work with minimum supervision and direction
Ability to provide quality telephone customer service
Ability to use computing devices and peripherals for extended periods of time
Ability to bend and reach
Ability to safely lift 50 pounds unassisted
Commitment and respect for diversity
Commitment to the College mission goals and MCC Behaviors of Excellence
Ability to perform all of the essential functions skills and specifications of the position

Equal Employment Opportunity

McHenry County College declares and reaffirms a policy of equal opportunity and non-discrimination. The College will make all decisions regarding admission employment participation in educational programs or activities without discrimination on grounds of race color creed or religion sex national origin ancestry age order of protection status marital status physical or mental disabilities military status sexual orientation gender-related identity pregnancy unfavorable discharge from military service or other factors prohibited by law. Decisions regarding employment include hiring promotion termination wages or salaries benefits and other terms and conditions of employment.MCC is committed to fostering an inclusive and accessible college community.

To request reasonable accommodation to participate in any aspect of the hiring process contact Human Resources at .

Required Experience:

Workweek40HoursFlexible schedule to meet department needs to include possible evenings and weekends.Position SummaryThe Desktop Technician provides comprehensive desktop user support with a focus on exceptional customer service and technical expertise. They support all college desktop technologies a...