E-Learning Support SpecialistHelp Desk (IOTIS)
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Job Location:
Athens, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Full-time Job Announcement
Position: E-Learning Support Specialist/Help Desk (IOTIS)
Location: Athens Campus
Department: Athens Technical Colleges Institute for Online Training and Instructional Systems (IOTIS)
Reports to: IOTIS Project Director
Salary/Benefits: Salary is commensurate with education and experience. State of Georgia benefits package.
Deadline to Apply: January 29 2026 at 4:00 p.m.
Responsibilities:
- Perform a variety of administrative and technical support functions that support web-based instruction.
- Conduct live orientation policy and exam review sessions via Microsoft Teams for online courses in Food Stamps Medicaid TANF and Business Support.
- Assist IOTIS E-Learning Coordinator with instructing monitoring and interacting with Division of Family and Children Services (DFCS) online students and supervisors.
- Answer help desk questions by phone LiveChat and email.
- Assist in quality control for online training courses including updating and improving training materials and ensuring accuracy of online policy materials.
- Assist with data entry and reporting for any systems used by IOTIS.
- Perform other duties as assigned.
Minimum Qualifications:
- Bachelors degree in Education Communications or related field.
- Ability to master Georgia DFCS training materials and effectively communicate same to DFCS online students.
- Strong computer/technical skills proficiency in Microsoft Office.
- Customer service/communication experience excellent interpersonal skills and a clear friendly telephone voice.
- A quick learner highly organized and have a demonstrated ability to meet established deadlines.
- Must be able to work in-person at the Athens GA campus.
*Note: Experience may substitute for the degree on a year-for-year basis.*
Preferred Qualifications:
- Georgia DFCS Office of Family Independence experience.
- Teacher or trainer experience K-12 or adult education background classroom management experience.
- Learning management system experience.
- Knowledge of instructional design tools with web-based learning.
**IOTIS is contract funded by the Georgia Department of Human Services with potential for renewal. **
Interested candidates should apply online at: your cover letter resume/vita three (3) professional references and unofficial transcripts. Incomplete applications will not be considered.
NOTE: Official transcripts will be required upon an offer of employment. Official copies of transcripts may be sent directly to: Athens Technical College Attn: Human Resources 800 U.S. Highway 29 N Athens GA 30601 or send electronically to.
**Employment is contingent based upon successful completion of appropriate background checks.
Equal opportunity and decisions based on merit are fundamental values of the Technical College System of Georgia (TCSG). The TCSG State Board prohibits discrimination on the basis of an individuals age color disability genetic information national origin race religion sex or veteran status (protected status). No individual shall be excluded from participation in denied the benefits of or otherwise subjected to unlawful discrimination harassment or retaliation under any TCSG program or activity because of the individuals protected status; nor shall any individual be given preferential treatment because of the individuals protected status except the preferential treatment may be given on the basis of veteran status when appropriate under federal or state law.
Athens Technical College is an equal opportunity employer. All employment processes and decisions including but not limited to hiring promotion and tenure shall be free of ideological tests affirmations and oaths including diversity statements. The basis and determining factor for such decisions should be that the individual possesses the requisite knowledge skills and abilities associated with the role and is believed to have the ability to successfully perform the essential functions responsibilities and duties associated with the position for which the person is being considered. At the core of any such decision is ensuring the institutions ability to achieve its mission and strategic priorities in support of student success.
The following individuals have been designated to coordinate the colleges implementation of nondiscrimination policies:Susan Fyffe Director of Student Support Services Section 504 and the Americans with Disabilities Act (ADA) Coordinator Office K-614A 706/355- 5081;Courtney Mattox Director of Human Resources; Title VI Title VII Title IX Coordinator (Employees) Office K-514 706/583-2818; andLenzy Reid Vice President of Student Affairs Title IX (Students) Office H-774 706/355-5029 800 U.S. Highway 29 North Athens GA 30601.
Required Experience:
IC
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
About Company
Full-time Job Announcement Position: E-Learning Support Specialist/Help Desk (IOTIS) Location: Athens Campus Department: Athens Technical College’s Institute for Online Training and Instructional Systems (IOTIS) Reports to: IOTIS Project Director Sa
