We are seeking a Senior Technical Lead Site Reliability Engineer to own the reliability scalability performance and operational integrity of critical production services. This role is accountable for the full-service lifecycle from design and deployment readiness through production operations incident response and continuous improvement. Reliability is a core engineering responsibility requiring strong software engineering skills and autonomous operation across AWS hybrid data centers and customer-hosted environments.

Roles and Responsibilities

Own production services end to end. Accountable for reliability availability scalability performance and operational health.

Define and manage SLIs and SLOs using error budgets to guide delivery decisions.

Influence of service and system design to improve fault tolerance observability and operational sustainability.

Debug complex production issues across application code services and infrastructure using software engineering practices.

Perform root cause analysis using logs metrics traces and code-level investigation.

Build automation and self-healing mechanisms to prevent repeat failures.

Execute production changes (patching certificate management software releases) with safety automation and observability.

Design and operate production observability aligned to service health and customer impact.

Lead and participate in incident response for high-severity events.

Collaborate with engineering product architecture and operations teams.

Operate with autonomy and sound judgment in reliability decisions.

Qualifications:

8 t0 12 years of hands-on Site Reliability Engineering or reliability-focused engineering experience with end-to-end service ownership.

Proven operation at a senior engineering scope with accountability for reliability outcomes.

Strong software engineering skills in C# .NET Java Python React or similar technologies.

Practical experience applying SRE principles (SLIs SLOs error budgets).

Hands-on experience with AWS Kubernetes CI/CD infrastructure as code and hybrid environments.

Strong knowledge of Linux and Windows systems application platforms and relational databases.

Bachelors or masters degree in computer science or equivalent experience.

Participation in an on-call rotation; flexible hours as required.

THE VERTAFORE STORY

Over the past 50 years Vertafore has advanced the entire insurance distribution channel with the best software solutions in the industry. Today were proud to say hundreds of thousands of Vertafore users rely on our solutions to write business faster reduce costs and fuel growth by increasing collaboration and streamlining processes. Vertafore leads the industry with secure cloud-based mobile products that provide superior reporting and analytics delivering actionable insight right when customers need it most. We partner with other leading technology companies to deliver comprehensive solutions to improve the way our customers do business and serve their customers.

The Vertafore Way

Insurance is about relationships and technology should make those relationships stronger. Thats why at Vertafore its our mission to transform the way the industry operates by putting people at the heart of insurance technology. By focusing on our customers becoming better every day and delivering results you can see we provide the level oftrustandsecuritythat insurance is all about.

Bias to Action:Were united by an innate drive to take action and make a difference in the technology and insurance spaces.

Win Together:We work together as one team showing empathy and respect along the way.

Show Up Curious:We work to challenge one another to push boundaries and think beyond the box.

Say It Do It:We honor every one of our commitments because integrity is important to us.

Customer Success is Our Success:We cultivate authentic relationships and follow up by actively listening to their needs.

We Love Insurance:We appreciate the impact insurance has on the world.

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We do not accept resumes from agencies headhunters or other suppliers who have not signed a formal agreement with us.