Receptionist
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
- Deliver a warm polished and servicefocused welcome to all guests members and colleagues
- Maintain full knowledge of spa services treatments and promotions to confidently support guest enquiries
- Operate telephones professionally ensuring all calls are answered promptly with friendly accurate and helpful responses
- Manage guest arrivals and departures efficiently creating a seamless and memorable first and last impression
- Keep the frontofhouse area immaculate tidy and styled to a luxury 5star standard at all times
- Handle guest concerns with genuine care resolving where possible before escalating to management
- Complete daily checklists thoroughly and ensure smooth detailed handovers between shifts
- Maximise guest value by promoting spa services treatments and retail opportunities appropriately
- Provide accurate information and assistance to guests and visitors ensuring their needs are fully met
- Follow correct cashhandling float and safe procedures in line with company standards
- Build confidence in the Jonas booking system and use it effectively for reservations and guest management
- Carry out frontofhouse administrative tasks with accuracy and attention to detail
- Support management by undertaking additional duties when required
- Follow all procedures for accident reporting maintenance issues fire safety and emergency evacuation
- Adhere to all Health & Safety regulations while on the premises
- Complete all documentation accurately and in accordance with departmental SOPs
- Maintain the company dress code and consistently present a professional polished appearance
Please note that we believe in flexibility and multi-skilling and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Qualifications :
- Experience in Front Office or guestfacing hospitality roles ideally within luxury hotels
- Strong communication and interpersonal skills with a polished professional presence
- Familiarity with hotel systems such as Opera Cloud PMS desirable
- Excellent organisational ability and attention to detail
- Confident handling payments and guest accounts
- Understanding of UK hospitality standards including health & safety and GDPR
- Additional languages advantageous for an international clientele
- A passion for luxury hospitality and delivering exceptional guest experiences
Additional Information :
What is in it for you
- Exclusive Discounts:
- Fairmont Cheshire The Mere Spa and Golf discount
- Fairmont Raffles and Accor Hotels (friends and family rates are included)
- 20% off food and beverage in on-site restaurants
- Colleague restaurant
- Being part of The Mere Team our culture is unique!
- You will benefit from training and development opportunities
- Competitive salary and benefits including pension
- 28 days of holiday including public holidays
- 1-5 days service award based on length of service
- Special rates for Fairmont Cheshire The Mere colleagues and their friends & family and discount across Accor hotels worldwide
- And last but not least you will get to work with a team of EXTRAORDINARY people
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Multi-line Phone Systems
- Customer Service
- Computer Skills
- QuickBooks
- Medical office experience
- Office Experience
- 10 Key Calculator
- Dental Office Experience
- Front Desk
- Administrative Experience
- Medical Receptionist
- Phone Etiquette
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
