Senior Business Analyst
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
This role is an exciting opportunity to shape the future of Global Digital Transformation by bridging business needs with technical execution. As a Business Analystyoullnot only translate business goals into clear testable requirements but also think strategically and holistically connecting the dots across platforms processes and markets to ensure solutions align with discovery sessions uncover root causes andidentifyopportunities for optimization while partnering with Engineering Product and Marketing Technology teams to deliver outcomes that drive measurable impact.
A key focus of this role will be documenting common capabilities including key integrations and reusable components to ensure consistency and scalability across global hands-on with digital platforms (including Adobe Experience Manager Cloud and relatedMarTechsolutions) support product optimization and help ensure scalable high-quality delivery that improves operational efficiency and customer experience.
Position Responsibilities:
Lead stakeholder interviews workshops and discovery sessions to gather synthesize and prioritize business user and non-functionalrequirements.
Document common capabilities including key integrations and reusable components to ensure consistency and scalability across global markets.
Document current-state and future-state processes (process mapsswim lanes) customer journeys and content governance models.
Translate business needs intoEpics Features and User Storieswith clearacceptance criteria; manage requirements traceability through delivery.
Conduct market competitor and customer research toidentifyopportunities; build business cases ROI models and benefits realization plans.
Partner with Productteamto refine and prioritize backlogs using frameworks ();facilitatebacklog grooming and sprint planningfor Common Capabilities and other products asrequired.
Coordinate cross-functional teams (Business Engineering QA CX Marketing) to ensure requirements are clearly understood and executable.
Support UAT planning and execution (test scenarios and expected results for product and user acceptance testing); manage defect triage and retesting.
Prepare trainingcontentandchange management materials to support adoption.
Analyze product performance against KPIs/OKRs;identifygaps and recommend data-driven improvements.
Prepare reports and executive-ready presentations to communicate insights decisions and delivery progress.
Conduct A/B tests and experimentation with product teams; interpret qualitative and quantitative feedback to refine experiences.
Createuser journey flowsprocess flows data flow diagrams sequence diagrams and interaction maps to clarify how data and content move through systems (including AEM Cloud and adjacentMarTechtools).
Partner with engineering toclarify integration points data contracts and edge cases; review API payloads (JSON/XML) error handling and field mappings.
Support configuration-driven changes (e.g. content models workflows metadata tagging) and coordinate feature rollouts across regions.
Facilitate communication between business stakeholders and technical teams throughout the SDLC ensuring alignment transparency and quality.
Required Qualifications:
3-5years experiencewith Adobe Experience Manager (Sites Assets Workflows and other Marketing Applications) in a cloud-native environment; however we also welcome candidates who have worked on other digital transformation initiatives involving content management or experience management systems.
Bachelors degreeis required.
1-2 years quantified experience withcreating process/user and data flow visuals (e.g. VisioLucidchart Miro); comfortable with Postman for basic API testing and Figma for reviewing UX artifacts.
Skills:Stronganalytical problem-solvingabilities good interpersonalskillswithability to work well with team members and other departments; experience supporting change management-heavy projectsthrough detailed documentation processimprovementand stakeholder management.
Product Lifecycle:Familiarity with the product lifecycle stages and an interestin fromideation to deployment processes.
Preferred Qualifications:
Understanding of non-functional requirements (performance accessibility privacy/security content governance) and how theyimpactdelivery.
In-depth understanding of business analysis principles and methodologies and technological systems
Understanding of system design and analysis and user testing
Comfortoperatingin Agile environments (Scrum/Kanban);proficiencyusing Jira and Confluence for backlog and documentation.
Ability to cultivate relationships and influence across diverse teams and levels; strong written visual and verbal communication skills.
When you join our team:
As part of our global team well support you in shaping the future you want to see.
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
#LI-Hybrid
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Referenced Salary Location
Toronto OntarioWorking Arrangement
Salary range is expected to be between
$73725.00 CAD - $122875.00 CADIf you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.
Required Experience:
Senior IC
Key Skills
- SQL
- Agile
- Business Analysis
- Visio
- Waterfall
- Business Process Modeling
- Requirements Gathering
- Business requirements
- JD Edwards
- SDLC
- Systems Analysis
- Data Analysis Skills
About Company
Manulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.
