ServiceNow Functional ConsultantBusiness Analyst
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Job Location:
Makati City - Philippines
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Work Schedule: Morning Shift
Work Setup: Hybrid (1-2 days onsite per week) Makati
Eligibility: Open to local and expat candidates currently residing in the Philippines
Responsibilities:
- Requirements Gathering and Analysis: Collaborate with ADNOCs business and IT stakeholders to elicit document and analyze functional and non-functional requirements for ServiceNow modules translating them into effective configurations and workflows.
- Process Design and Optimization: Assess and optimize business processes (e.g. incident management service requests employee onboarding risk assessments) to leverage ServiceNows out-of-the-box (OOB) capabilities improving efficiency and user experience.
- Solution Configuration: Configure ServiceNow modules (ITxM CSM HRSD IRM SecOps SPM) to meet business needs including workflows forms reports and self-service portals with minimal customization.
- Operational Support: Support daily managed services operations including incident resolution service request fulfillment and change management ensuring adherence to SLAs (e.g. 4-hour incident resolution 99.9% uptime).
- Enhancement Delivery: Design and implement enhancements to ServiceNow functionalities such as new workflows dashboards or knowledge articles to address evolving business requirements.
Requirements:
- Bachelors degree in Business Administration Computer Science Information Technology or a related field (or equivalent experience).
- 3 years of experience as a Functional Consultant or Business Analyst in ServiceNow implementations or managed services with hands-on experience in ITxM CSM HRSD IRM SecOps or SPM modules.
- Proven experience in gathering requirements designing processes and configuring ServiceNow solutions in enterprise environments.
- Familiarity with operational support tasks such as incident resolution service request fulfillment and knowledge base maintenance.
- Experience with integrations involving enterprise systems (e.g. SAP Active Directory or similar platforms).
- Knowledge of regulatory compliance requirements (e.g. GDPR AML) in IT service delivery.
Certifications:
- ServiceNow Certified System Administrator (mandatory).
Key Skills
- Change Management
- Civil Engineering
- Infection Control
- Information Technology Sales
- Biology
