Guest Relations Ambassador Deltid 50
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
At Six is more than a hotel.
Its a house for cosmopolitan minds where art culture and contemporary luxury meet in the heart of Stockholm.
Now were looking for a Guest Relations Ambassador who lives for exceptional service personal connections and unforgettable first and last impressions. Someone who understands that true luxury is not about formality but about attention intuition and presence.
Youll be a key part of our Front Office team setting the tone for the At Six experience and ensuring every guest feels seen welcomed and taken care of from arrival to departure and everything in between.
About us
Part of Petter Stordalens Nordic Hotels & Resorts At Six is a contemporary art and design hotel with 343 rooms and suites including our Masterpiece Suite and 32 longstay the house youll also find Dining Room Blanche & Hierta At Six Cocktail Bar a gym wellness facilities and 3000 m² of flexible meeting and event space.
Since opening in 2017 At Six has been redefining luxury in a contemporary context. Today we are one of Scandinavias leading choices for high-end travelers thanks to our people our standards and our ambition to always deliver more than expected.
The role
As Guest Relations Ambassador you are at the heart of the guest experience. You are the main point of contact for our guests ensuring personalised service smooth operations and memorable moments throughout their stay.
This is a hands-on guest-facing role for someone who thrives in a fast-paced environment enjoys problem-solving and takes pride in delivering service on an international level. Youll work closely with Front Office Reservations and other hotel departments to ensure seamless communication swift solutions and consistently high guest satisfaction.
Your mission
To elevate every stay and to help make At Six the benchmark for service in Stockholm and beyond.
Key responsibilities
Guest Experience & Relations: Welcome guests manage requests handle feedback and ensure a warm personalised experience throughout the stay.
Service Excellence: Actively resolve challenges anticipate guest needs and deliver the At Six wow factor even in demanding situations.
Coordination & Communication: Serve as the link between guests and hotel departments ensuring smooth collaboration and flawless execution.
Front Office Operations: Support daily Front Office activities including check-in check-out and guest follow-ups.
Quality & Loyalty: Build strong guest relationships that drive satisfaction repeat visits and positive reviews.
Who you are
You have a genuine passion for hospitality and understand that luxury lives in the details. You are confident calm under pressure and enjoy being the person guests turn to when they need something or when they dont even know they need it yet.
You bring:
At least 2 years of experience within Front Office or Reservations
Experience working in the luxury or premium hospitality segment
Strong knowledge of a PMS system (Opera Fidelio Mews or similar)
Fluency in Swedish and English
A flexible mindset and availability to work varied shifts including weekends and holidays
A positive attitude strong social skills and a true team spirit
A proactive solution-oriented approach you enjoy challenges and take initiative
A valid drivers license is an advantage
Ready to join At Six
If you thrive in a dynamic international environment and are motivated by creating memorable guest experiences we would love to meet you. At Six offers a supportive and inspiring workplace in the heart of Stockholm where high standards meet warmth collaboration and long-term growth.
Some of our benefits
Four complimentary hotel nights per year at any Strawberry hotel
Employee and Friends & Family room rates
Discounts on hotel stays food and beverages across the group
A vibrant workplace with opportunities to grow professionally and personally
Interviews are held on an ongoing basis and the position may be filled before the final application date.
Key Skills
- Sales Experience
- Marketing
- Customer Service
- Google Docs
- Serving Experience
- Retail Sales
- Android
- Product Demos
- Event Planning
- Events Management
- Event Marketing
- Dancing
About Company
With more than 200 hotels in the Nordics we guarantee you unforgettable experiences with great rates. Book your next stay with flexible cancellation terms.
