Emergency Communications Systems Administrator
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Job Location:
Milwaukee, WI - USA
Yearly Salary:
$ 99229 - 116622
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Introduction
Purpose
TheEmergency Communications SystemAdministratormaintainsmission-criticalsystemsthatensureallpublic safety departmentsrespondpromptlytoemergencyincidents including the functions features and capabilities of theCAD(Computer Aided Dispatch) system.
Essential Functions
SYSTEM ADMINISTRATION
- Work with public safety personnel on issues related to functional needs configurations and quality control.
- Serve as application owner and subject-matter expert for CAD and associated public-safety software.
- Configure monitor and maintain access security for the system.
- Implement and maintain network and database components including diagnostics.
- Monitor and analyze system performance application and error logs.
- Tune system and databases for optimal performance.
- Research evaluate and test proposed upgrades and service patches prior to implementation to ensure compatibility and continuity of operations. Maintain physical and technical infrastructure directories and system documentation.
- Conduct analysis of public safety systems and network management capacity planning fault tolerance and disaster recovery.
- Plan and implement system backups and coordinate recoveries including site disaster recovery.
- Remain appraised of new developments regarding public safety system and related technologies and make recommendations regarding such developments.
- Implement policies procedures and standards to ensure conformance with public safety standards and objectives.
- Manage system configuration user access and business workflows to ensure CAD reliability and compliance with technical standards
- Collaborate with the Business Intelligence Analyst to support accurate reporting analytics and compliance metrics.
- Ensure reliability data integrity and performance across dispatch mobile and command environments.
TECHNICAL SUPPORT
- Provide technical oversight for the day-to-day operations of various public safety information systems; work closely with departments staff to ascertain system needs and provide user assistance.
- Serve as the central resource for reviewing and analyzing problem reports from users and provide subsequent contact with vendor support personnel.
- Manage maintain and troubleshot servers desktops and mobile computers.
- Support training and user adoption including partnering with the Department of Emergency Communications (DEC) training unit to develop user-level training content and assisting in leading system related trainings.
PROJECT MANAGEMENT AND DOCUMENTATION
- Maintain and document interfaces between public safety communication systems.
- Serves as the DEC liaison to public safety emergency communications operations including the Milwaukee Police Department (MPD) and Milwaukee Fire Department (MFD) operations and the CAD/Mobile system vendors.
- Collaborate and communicate with other departments IT support staff on all system changes direction planned upgrades and other matters pertaining to application.
- Participate in Public Safety Technology Standards committees and user groups.
We welcome qualified individuals with disabilities who areinterested in employment and will make reasonable accommodations during thehiring process in accordance with the Americans with Disabilities Act (ADA) of1990 as amended by the Americans with Disabilities Act Amendments Act (ADAAA)of 2008.
Conditions of Employment
- Employees may be expected to work a rotating on-call schedule to support and maintain the City of Milwaukees 911 Call Center operations.
Minimum Requirements
- Bachelors degree in information technology (IT) computer science computer engineering management information systems or a closely related field from and accredited college or university.
- Four years of progressively responsible systems administration experience in a large-scale information technology environment.
- Valid drivers license at time of appointment and throughout employment.
- Must be able to pass a criminal justice information service (FBI) background investigation and clearance check.
Equivalent combinations of education and experience may alsobe considered.
NOTICE:Please do not attach your academic transcriptsto your employment application. The hiring department will verify candidateseducation as part of the background screening process prior to extending anyjob offers.
Desirable Qualifications
- Familiarity with VMware and vSphere environments.
- Experience working in public safety or in an emergency communications center.
- Experience working with public safety systems such as Computer Aided Dispatch (CAD) and interface systems.
Knowledge Skills Abilities & Other Characteristics
TECHNICAL
- Knowledge of public safety operations dispatch workflows and CAD systems.
- Ability to develop plans for implementing and maintaining software applications and providing end-user support.
- Knowledge of project life cycles and project management principles.
- Knowledge of virtualization software such as VMware and vSphere.
- Ability to read and interpret technical documents and policies.
- Ability to effectively utilize programming language including structured query language (SQL) Sequel Server Management Studio (SSMS) Sequel Server Reporting Services (SSRS) Sequel Server Integration Services (SSIS) Sequel Server Analysis Services (SSAS) Stored Procedures PowerShell Extract Transform Load (ETL) procedures Information Technology Infrastructure Library (ITIL) extensible Markup Language (XML) and Python.
- Knowledge of business intelligence data visualization interactive dashboards and data modeling.
- Knowledge of and the ability to effectively utilize local area networks (LANs) wide area networks (WANs) intranets and other communication systems.
- Ability to develop policies procedures and other internal standards to ensure conformance with state and national public safety objectives.
- Ability to understand and utilize new software programs quickly.
- Ability to assess the needs of public safety organizations and apply appropriate IT solutions to maximize efficiency and effectiveness.
- Ability to analyze software issues to ensure consistent functionality.
- Skill in configuring maintaining and optimizing CAD and mobile applications to ensure system reliability usability and data accuracy.
- Ability to identify and troubleshoot issues across software hardware and network layers coordinating with technical staff or vendors as needed.
- Proficiency in Microsoft Excel for data review analysis and documentation; familiarity with data transformation and reporting techniques.
COMMUNICATION AND INTERPERSONAL
- Exemplary verbal communication skills to explain technical information in an understandable way for both technical and non-technical staff.
- Ability to write clear and concise reports and user-level documentation with the ability to express or translate complex technical information into non-technical user-friendly terminology.
- Ability to work cooperatively and effectively with management staff support personnel vendors and consultants.
- Ability to coordinate with vendors and IT teams regarding maintenance and performance issues and prioritizing and testing bug fixes.
- Ability to work in a collaborative environment with people whose backgrounds may differ from ones own.
CRITICAL THINKING AND PROFESSIONALISM
- Ability to analyze and solve complicated problems.
- Skill in making effective decisions.
- Ability to demonstrate sounds judgment.
- Excellent planning organizational and time-management skills.
- Ability to work under pressure changing priorities as necessary.
- Commitment to professional development and staying informed of software trends.
- Ability to maintain confidentiality of restricted information.
- Highly motivated self-directed and well organized.
- Ability to serve as an effective steward of City resources.
Current Salary
The current salary range (Pay Range 2MN) is $95413-$112137annually and the current resident incentive salary range for City of Milwaukeeresidents is$99229-$116622annually.Appointment above the minimum is possible based upon levelof experience and other qualifications and is subject to approval.
The City of Milwaukee provides a comprehensive benefitprogram that includes the following:
- Wisconsin Retirement Systems (WRS) Defined Benefit Pension Plan
- 457 Deferred Compensation Plan
- Health and Dental Insurance
- Paid Parental Leave
- Comprehensive Wellness Program
- Onsite Clinic Services
- Onsite Employee Assistance Program
- Alternative Work Schedules
- Long Term Disability Insurance
- Group Life Insurance
- Tuition Benefits
- Paid Vacation
- 12 Paid Holidays
- Paid Sick Leave and other paid leaves
- Flexible Spending Arrangement
- Commuter Value Pass
For full details of the benefits offered by the City ofMilwaukee please visit Process THE SELECTION PROCESSwill be job related and willconsist of one or more of the following: an evaluation of educationexperience and/or responses to supplemental questions; a written orperformance test; a structured interview; or other assessment methods. TheDepartment of Employee Relations reserves the right to call only the mostqualified candidates to structured interviews and performance interviews may include written exercises. Selection processcomponent weights will be determined by further analysis of the job. INITIAL FILING DATE- The selection process will beheld as soon as practical after the application deadline listed above. Receiptof applications may be discontinued at any time after this date without priornotice. However recruitment may continue until the needs of the City have beenmet. Qualified applicants will be notified of the date time and place of theselection process components. Unless otherwise required by law the City ofMilwaukee will not provide alternative selection process dates or times. Theapplicant is responsible for attending all phases of the job selection processat the time and place designated by the City of Milwaukee. EEO 204 The City of Milwaukee values and encourages diversity and isan equal opportunity employer.Additional Information
Conclusion
Required Experience:
Unclear Seniority
Key Skills
- Computer Science
- Active Directory
- Computer information Technology
- PowerShell
- OS
- Windows
- Database
- SCCM
- Linux
- SAN
- Troubleshoot
- Backup
- Setup
- Technical Support
- UNIX
