Welfare Rights Officer 7431

Title: Welfare Rights Officer

Contract Type: Permanent Full Time 35 hours

Salary: 32188 per annum to 38997 per annum dependant on experience plus Essential Car User (ECU) Allowance*

Grade:7

Reporting Office: Manchester Trafford

Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid)

Closing Date: 25^th January 2026

Interview Dates: 5^th February 2026

Please click herefor the role profile

Benefits include: Excellent pension plan (up to 6% double contribution) 28 days Annual Leave rising to 31 days with length of service Bank Holidays Westfield Health Cash Plan non-contributory life assurance up to 21 hours volunteering paid days lifestyle benefits Employee Assistance Programme and many more

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

Join our Foundation Customer Support Team at L&Q:

A fantastic opportunity has arisen to join the Customer Support Team within the L&Q Foundation. We are seeking an experienced Welfare Rights Officer who will become part of a highly skilled and specialist team of welfare benefit advisers.

You will be responsible for managing a high and complex caseload delivering specialist and professional Welfare Benefit advice to L&Q tenants. The role offers a vital and much needed support service to L&Q tenants aiming to improve financial situations avoiding poverty and helping sustain tenancies.

If this sounds like you we would love for you to apply!

Your impact in the role:

• You will assist customers with identifying and accessing any unclaimed welfare benefits with full support offered from entitlement assessment application through to appeal stage. This will be achieved by carrying out diagnostic interviews with tenants in a professional and empathetic manner evidence gathering and accurate case management recording.
• You will work closely with internal teams and develop partnerships with the Local Authority Community Support Services and the Department of Work and Pensions (DWP).
• You will contribute to the Teams targets and goals by progressing casework in an effective and efficient manner and ensuring timely resolutions for our tenants.

What youll bring:

• Comprehensive and high level of knowledge and understanding of the Welfare Benefit System Welfare Reforms Case Law and Procedures in relation to Welfare Benefits
• Ability to analysis and investigate complex welfare benefit problems and seek appropriate solutions to maximise customer entitlement
• Excellent verbal and written communication with the ability to draft detailed Tribunal submissions
• Ability to communicate complex Laws Regulations and policy information clearly in a way that customers and the wider organisation can understand
• Strong understanding of poverty and social policy issues and its impact on service delivery

As the role will require you to undertake regular home visits on a weekly basis it is essential that you hold a full driving licence and have access to a vehicle that is insured for Business Use.

DBS

For this post the successful candidate will need to apply for or be in possession of an Enhanced Disclosure Barring Service certificate (DBS) to enable them to work within the team. For further information about the Disclosure Barring Service please visit

If you require any reasonable adjustments at any stage during this process including application stage please email

About L&Q:

Were one of the UKs leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for peoples health happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250000 people call our properties home and were proud to serve diverse communities across London the South East and North West of England.

People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework which outlines our core expectations and should be demonstrated at all times and all levels when representing L&Q.

At L&Q we know that diversity and inclusion make us stronger and theyre at the heart of everything we do.

When we recruit we look at what really matters: your skills experience and potential. Were proud to be recognised for creating an inclusive workplace. Were a Disability Confident Leader (Level 3) and weve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair transparent and consistent. Its all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Fine out more here.

Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UKs largest housing associations.

Click here to find out more about L&Q and why you should join us!

*ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.

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