Customer Support Representative
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Job Location:
Milton Keynes - UK
Monthly Salary:
Not Disclosed
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Its fun to work in a company where people truly BELIEVE in what theyre doing!
Job Description:
Letsshape tomorrowtogether.
At Ingram Micro we help businesses maximize the promise of technology so they canoperatefaster smarter and more sustainably. As a global leader supporting partners in every corner of the world we combine innovation with deepexpertiseto power progress for millions. With usyoullbe part of a team shaping the future of how the world buys sells and uses technology.
About the Role
As aCustomer SupportRepresentativeyou will be accountable for ensuring an outstanding partner experience.Youllhelp resellers resolve technical inquiries troubleshoot cloudrelated issues and guide them toward solutions that help their customers thrive. Your ability to understand their goals and solve problems with precision will play a key part in their longterm success.
WhatYoullDo
Manage inbound technical service requests via phone email and live chat.
Log all issues steps and updates accurately within internal systems.
Diagnose root causeswhether software defects misconfigurations content issues or userrelated problems.
Support multiple cloud solutions (Adobe Dropbox Google etc.) with a primary focus onMicrosoft 365andMicrosoft Azure.
Collaborate closely with internal teams and external vendors especially Microsoft engineers to ensuretimelyresolution.
Understand partner businessobjectivesand apply technicalexpertiseto drive successful outcomes.
Contribute to improving service desk processes documentation and workflows.
Champion exceptional customer experiences in every interaction.
What You Bring
Excellent verbal and written communication skills in English.
Strong analytical and problemsolving abilities.
Knowledge ofMicrosoft 365and/orMicrosoft Azure(an advantage).
Experience withZendesk(an advantage).
Proven ability to troubleshoot and debug SaaS cloud solutions.
Ability to prioritize effectively and manage expectations in a fastpaced environment.
Comfort working through ambiguity and adapting quickly to change.
Passion for delivering outstanding service and driving customer success.
Why Ingram Micro
At Ingram Microyoulljoin a team that invests in your growththrough global learning opportunities meaningful career development and exposure to cuttingedge cloud technologies.Youllbe part of an inclusive diverse community that celebrates your ideas and empowers you to shapewhatsnext. Here your talent curiosity and ambition find the environment they need to thrivefor today and for tomorrow.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Ingram Micro helps businesses Realize the Promise of Technology™. It delivers a full spectrum of global technology and supply chain services to businesses around the world. Deep expertise in technology solutions, mobility, cloud, and supply chain solutions enables its business partner ... View more
