Director of Engineering, Group Benefits Claims Technology

Join our GB-Claims Engineering team!

The Director of Engineering leads endtoend engineering delivery for Group Benefits Claims Technology; with accountability for Software Engineering Performance Engineering and Quality Engineering across multiple teams.

This role bridges technology and business outcomes aligning engineering delivery to advisor and customer experience sales enablement digital roadmaps and operational efficiency. It is a strategic and change-enablement leadership role that sets standards removes constraints and ensures the Claims ecosystem has high availability performance and integritygrounded in our scale of 85M annual claims transactions. Also champions engineering powered by advanced technology to accelerate timetoproductivity scale excellence and automate compliance with information systems policies and standards.

Position Responsibilities:

Delivery Health leadership: Set and enforce delivery health guardrails with focus on incident management MTTR release cycle time DR/BC test success; ensure automated pipelines and streamlined CI/CD processes. (25%)

Performance Engineering: Mature and sustain performance practices; define nonfunctional requirements; drive E2E performance testing; use AI analytics to mirror production usage in test design. (20%)

Quality Engineering: Own quality strategy and automation including data synthetics and JIRA Xray test management; embed quality gates and coverage targets across functional integration and E2E tests. (20%)

Stakeholder Management & alignment: Foster strong relationships across Product Operations Architecture and ART leadership to deliver business outcomes and align on roadmaps and health dashboards. (15%)

People/Team Development: Attract and grow talent; lead 1:1s and mentoring; succession planning; skill assessments; build communities of practice to improve efficiency and standards. (10%)

AI in the SDLC: Establish AI guardrails and usage patterns (requirements parsing test generation code review compliance checks observability insights); measure productivity and quality gains. (5%)

Shared Accountabilities:

Crossportfolio sequencing and decision frameworks across CST Disability and Distribution portfolios; drive alignment and unblock constraints in the value stream. (3%)

Partner with Architecture Security and Platform teams to uphold standards and engineering integrity; lead demo days and technical forums to scale standard processes. (2%)

Required Qualifications:

• Bachelors degree in Computer Science/Engineering or equivalent experience.

• 1015 years of progressive engineering leadership with direct accountability for Performance and Quality practices.

• Proven success leading SAFe Agile Release Trains; mastery of CI/CD automated testing secure coding and observability.

• Handson familiarity with JMeter Load Runner Bruno New Relic Azure Data Explorer (performance) and Selenium Playwright Robot Framework JIRA Xray (quality).

• Experience influencing partnership within Product Operations Distribution Architecture and Security.

• Track record of AIenabled engineering (NLPbased test generation synthetic data creation anomaly detection policy/compliance automation).

Technical Competencies:

Business Acuity:

Deep domain understanding; translates business needs into actionable roadmaps across PI planning and yearly bookofwork.

Technical Domain Expertise:

AKS microservices APIs data models; communicates architecture standards and futureready options.

Standards & Frameworks:

Ensures automated pipelines frequent checkins and alignment to delivery standards.

Quality Attributes:

Addresses system quality attributes proactively; limits defect propagation; embeds quality into design and delivery.

Leadership & Action Orientation:

Clear vision/roadmap; moves decisively on complex problems; owns outcomes; leads incident resolution/handling on-call critical issues.

Delegation; Coaching & Developing Others:

Prioritizes outcomes; builds trust; assigns stretch work; conducts regular development discussions.

Negotiation & People Skills:

Aligns tech initiatives to business goals; resolves conflict; uses datainformed decisions; builds strong networks.

Critical thinking & Managing Complexity:

Connects vision to action; manages problems with outstanding characteristics; balances long-term planning and day-to-day work.

Process Engineering/Capability Modeling:

Designs processes/capabilities; drives continuous improvement across squads.

Dealing with Ambiguity:

Acts constructively amid uncertainty; manages risk while moving forward; adapts quickly to change.

Managing Diversity:

Upholds visible/thinking diversity; leverages panels feedback loops and psychologically safe culture.

When you join our team:

Well empower you to learn and grow the career you want.

Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.