Operations Manager, Multifamily

Bloomington, IN - USA

Monthly Salary: $ 114750 - 135000

Posted on: 19 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title

Operations Manager Multifamily

( Description SummaryOversees all operational aspects of managing and leading staff to ensure the highest level of delivery of services consistent with C&Ws standards across the markets portfolio.

Job Description

ESSENTIAL JOB DUTIES:

Participate in monthly calls to share best practices in multiple markets

Establish and monitor appropriate checks and balances to ensure high level of quality in operations while ensuring that the management teams understand and exceed the goals/expectations for each property:

Property lease file audits and unit inspections
Aged payable review and collection assistance
Managing site level training compliance
Monitor and improve online reputation scores
Conduct monthly marketing audits
Work with Director of Operations to improve results on troubled asset watch list
Lead property shops program
Monitor and improve governance around renters insurance program
Drive performance to mandated purchase order platform
Other tasks as assigned including but not limited to; scheduling quarterly rally calls termination report review approval/review of application access requests OTC ticket input prepare market data reports when requested emergency operations plan oversight assisting in onboarding and offboarding activities for assets or team members run performance incentive programs review/correct costing allocations drive culture as event leader.

Understand and observe compliance with management agreements review and approve expenditures which exceed the authority level established for project and property manager as merited.

Guarantee timeliness and accuracy of financial and management reports and confirm that expenditures comply with Client and C&W policies

Assist property/account manager in maintaining client relationships

Ensure compliance of full utilization of C&W tools and resources (i.e. Connect Multifamily SharePoint site Yardi Pinntranet HelpHub Blue Moon Ops Technology Real Page others as need or PMA dictates)

Verify the existence of property procedures related to CCIs and Property Inspections and including updated to current industry Client and C&W standards

Provide training and professional development in conjunction with Multifamily Policy Library and Maintenance/Operations SOPs

Interface with accounting leaders and Transitions & Quality Control leader for feedback on associate performance and to conduct periodic audits when necessary

Coordinate Due diligence and Transitions in partnership with COEs and Sr. Leadership

Help develop the most profitable and efficient personnel model to staff each asset.

Assist the Asset Services leader in delivering financial results (P&L responsibility)

Assist Managing Director with hiring supervising training reviewing and overall performance management of asset services personnel

IMPORTANT EDUCATION:

Bachelors Degree required

IMPORTANT EXPERIENCE:

8-10 years of multifamily property management and/or executive level sales management experience

5 years of Management experience

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers phones photocopiers filing cabinets and fax machines. Regularly required to travel outside between properties in varying weather conditions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee may need to stand and walk for extended or continuous periods of time. They must be able to ascend and descend staircases ladders and/or step stools and may be required to travel outside between buildings in varying outdoor weather conditions. The employee may also be regularly required to remain in a stationary position (sit or stand) for 85% of the time; regularly operate office machinery.

The employee must be able to travel up to 25% of the time. Travel may vary in frequency and duration. The employee must demonstrate the ability to exert up to 25 pounds occasionally and/or up to 25 pounds frequently and/or up to 25 pounds of force constantly to lift carry push pull or move objects.

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive list of activities duties or responsibilities that are required of the employee. Other duties responsibilities and activities may change or be assigned at any time with or without notice.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs generally including health vision and dental insurance flexible spending accounts health savings accounts retirement savings plans life and disability insurance programs and paid and unpaid time away from addition to a comprehensive benefits package Cushman and Wakefield provide eligible employees with competitive pay which may vary depending on eligibility factors such as geographic location date of hire total hours worked job type business line and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement the geographic area in which the work will be performed market pay rates in that area and the candidates experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $ 114750.00 - $135000.00

Cushman & Wakefield is an Equal Opportunity employer to all protected groups including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA) if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield please call the ADA line at 1- or email. Please refer to the job title and job location when you contact us.

INCO: Cushman & Wakefield

Required Experience:

Manager