RQ10138 Systems Analyst Senior

Job Title: Systems Analyst

Work Arrangement

Onsite
Frequent travel required

Role Summary

The Systems Analyst will provide senior-level technical expertise in the design analysis implementation and transition of telephony technology replacement initiatives primarily supporting public safety and emergency communication environments. The role involves assessing current-state telephony systems defining remediation plans supporting implementation and ensuring operational readiness across multiple sites.

Key Responsibilities

• Provide senior technical expertise for telephony technology replacement and modernization initiatives

• Assess and document current-state telephony infrastructure and prepare remediation plans

• Design and support implementation of telephony solutions across emergency dispatch environments

• Configure integrate and support Avaya-based telephony platforms and related infrastructure

• Analyze troubleshoot and resolve complex telephony and platform issues

• Lead issues management including identification mitigation escalation and resolution

• Collaborate with architects analysts vendors and development teams on solution design and integration

• Support unit testing end-to-end testing and system validation activities

• Develop and maintain technical operational and test documentation

• Lead design and implementation of monitoring solutions for telephony platforms

• Coordinate telephony readiness with network and infrastructure projects

• Provide onsite operational support during transition phases including coordination across multiple facilities

Technical Skills & Experience

Telephony & Infrastructure Expertise

• Strong experience implementing and supporting enterprise telephony systems

• Hands-on experience with:

  • Avaya Aura (R10) Communication Manager Session Manager

  • Enterprise Survivable Server (ESS) failover configurations

  • Softphone solutions and contact center technologies

  • PBX analog trunking and legacy telephony systems

  • VOIP SIP Session Border Controllers (SBC)

  • Automatic Call Distribution (ACD)

• Experience integrating telephony with:

  • Voice recording solutions

  • Dispatch systems

  • Third-party vendor platforms

• Knowledge of public safety / emergency communications environments is a strong asset

Infrastructure & Systems Knowledge

• Familiarity with:

  • Linux and Windows Server (2016/2019)

  • Virtual Machines hyper-converged infrastructure (HCI)

  • Active Directory (AD)

  • Networking concepts: subnets VLANs DNS IP VPN

  • Security protocols: TLS SRTP

  • PSTN PBX NTP remote desktop

• Basic familiarity with SQL is required

Project Management Skills

• Experience gathering and documenting technical and operational requirements

• Ability to support detailed project schedules and integrated plans

• Experience working with multiple vendors and cross-functional teams

• Proven ability to meet tight deadlines while managing competing priorities

• Experience supporting large-scale multi-vendor technology initiatives

• Strong documentation and reporting skills

Communication & Soft Skills

• Excellent analytical and problem-solving abilities

• Strong verbal and written communication skills

• Proven experience presenting technical updates to both technical and non-technical stakeholders

• Ability to manage expectations and navigate complex stakeholder environments

• Comfortable working in matrix organizations and leading technical discussions