Employee Relations Advisor

Were on a mission to make money work for everyone.

Were waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card our product offering has grown a lot in the last 10 years in the UK. As well aspersonal and business bank accounts we offer joint accounts accounts for 16-17 year olds a free kids account and credit cards in the UK with more exciting things to come beyond. Our UK customers can also save invest andcombine their pensions with us.

With our hot coral cards and get-paid-early feature combined with financial education on social media and our award winning customer service we have a long history of creating magical moments for our customers!

Were not about selling products - we want to solve problems and change lives through Monzo

Hear from our UK team about what its like working at Monzo

Remote 34000 - 51000 share options Benefits Hear from the team

Our People team

Our Employee Relations Specialists partner with others in the People collective to create positive working relationships between Monzo and its people. They collaborate with and support managers to ensure they are skilled to manage various employee relations (ER) issues in their teams in line with Monzos People Policies applying consistency and fairness throughout.

Were on the hunt for someone whos about passionate driving change and improving processes as we continue to scale and who has Monzos empathetic inclusive and ambitious values in their DNA

Youll play a key role by...

• Collaborating with and supporting managers to resolve ER issues fairly and consistently in line with Monzos People policies and agreed service levels;
• Ensure all formal ER cases are logged and managed accurately in the case management system;
• Develop communicate and implement Monzo-wide People policies and procedures and ensure existing policies are fit for purpose and comply with all relevant legislation;
• Proactively analyse and use People data to highlight trends and make suggestions to improve engagement and reduce risk;
• Design deliver and facilitate relevant ER training to managers;
• Provide note-taking support in formal ER cases where required;
• Stay up-to-date with legislation changes and industry trends and make recommendations for change where required;
• Support other tasks projects or initiatives in the People collective where required.

Wed love to hear from you if

• You have experience in managing a high volume caseload of varied and complex ER cases including litigation disputes resolution union involvements tribunals whistleblowing and multi-faceted grievances
• You have a detailed understanding of employment law and ER best practice;
• Youre confident managing conflict and giving advice that others may disagree with;
• Youre able to build strong trusting relationships with multiple stakeholders at various levels of seniority;
• Youre highly organised able to multitask and comfortable working with changing priorities;
• Youre passionate about providing empathetic kind people experiences even in the toughest of circumstances;
• You love problem solving and getting to the root of problems in a fair consistent and timely manner;
• You have experience of providing support with tribunal claims and/or early conciliation working closely with Legal to resolve claims in a timely manner;

It would also be great but not essential if you:

• Have experience working in a fast-paced FinTech or Financial Services business;
• Have experience in navigating employee relations across multiple jurisdictions particularly in the EU and US
• Are CIPD qualified;
• Have experience with Google Suite and Slack

Not ticking every box Thats totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo were dedicated to creating a diverse and welcoming team. If youre passionate about this role and keen to learn and grow with us we encourage you to apply even if you dont have everything thats listed just yet. Drop us your application wed love to hear from you!

Whats in it for you

34000 - 51000 share options.

This role can be based remotely anywhere in the UK or our London or Cardiff office

We offer flexible working hours and trust you to work enough hours to do your job well and at times that suit you and your team.

1000 learning budget each year to use on books training courses and conferences.

We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.

Plus lots more! Read our full list of benefits.

The application journey has 3 key steps

1. Application questions
2. Recruiter call with a member of the hiring team
3. 1 x Values interview and 1x Role Specific interview

This process should take around 3-4 weeks your schedule is really important to us so we promise to be as flexible as possible!

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

Well only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you dont miss out.

#LI-REMOTE #LI-MY

Equal opportunities for everyone

Diversity and inclusion are a priority for us and were making sure we have lots of support for all of our people to grow at Monzo. At Monzo were embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

Were an equal opportunity employer. All applicants will be considered for employment without attention to age ethnicity religion sex sexual orientation gender identity family or parental status national origin or veteran neurodiversity or disability status.

If you have a preferred name please use it to apply. We dont need full or birth names at application stage