Customer Success Manager

Who we are:

Motive empowers the people who run physical operations with tools to make their work safer more productive and more profitable. For the first time ever safety operations and finance teams can manage their drivers vehicles equipment and fleet related spend in a single system. Combined with industry leading AI the Motive platform gives you complete visibility and control and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100000 customers from Fortune 500 enterprises to small businesses across a wide range of industries including transportation and logistics construction energy field service manufacturing agriculture food and beverage retail and the public sector.

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About the Role:

As a Customer Success Manager - Mexico you will report to the Director Customer Success and be the face of Motive to our customers within Mexico. The CSM ensures that the customer achieves the agreed upon value as promised during the sale. You are accountable to the customer through their entire addition the CSM will collaborate with the Implementation Consultant through the rollout and steer qualified leads to Account Executives to expand Motives revenue.

What Youll Do:

• Own a book of business with existing customers for expansion and renewals
• Ensure consistent retention of revenue and renewal of all accounts
• Own adoption training and development of best practices
• Maintain high levels of customer satisfaction and nurture client health
• Identify paths for the customer to realize value from the entire Motive platform
• Assist in troubleshooting and solving Tier 2 product support issues
• Handle a large volume of email chat and phone conversations
• Work with the sales team and Implementation Consultants to ensure a seamless handoff

What Were Looking For:

• 3 years prior experience in a customer-facing role
• 2 years prior experience as a CSM or equivalent (owning a renewal target)
• Bilingual fluency in Spanish and English required
• Ownership of revenue and renewals for a named book of business
• Experience working with accounts based in both Mexico and US a plus
• Ability to build and maintain relationships with clients and their key personnel
• Receptive to feedback willingness to learn and embrace continuous improvement
• Resilient in capacity to deal with pressure and the demands of a fast-paced workplace
• Ability to plan ahead and be resourceful
• Strong sense of ownership for the product
• Logistics experience is a big plus
• Prior sales experience a plus

Creating a diverse and inclusive workplace is one of Motives core values. We are an equal opportunity employer and welcome people of different backgrounds experiences abilities and perspectives.

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The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations.It is Motives policy to require that employees be authorized to receive access to Motive products and technology.